QA Analyst - Manual & Automation Testing

The contractor shall perform quality assurance activities supporting the Nevada DMV Salesforce Modernization Program, including but not limited to:

Manual Testing Responsibilities (Approximately 75%)

· Participate as a Quality Assurance team member within Agile Scrum teams supporting Salesforce implementation and enhancement efforts.

· Review business requirements, user stories, functional specifications, and acceptance criteria to ensure complete test coverage.

· Develop, execute, and maintain manual test plans, test scenarios, test cases, and test scripts for functional, integration, system, regression, end-to-end, exploratory, and user acceptance testing.

· Perform exploratory testing to identify functional issues, usability concerns, and edge cases not captured through scripted testing.

· Validate end-to-end business processes across Salesforce and integrated applications.

· Execute regression testing during sprint, release, and production deployment cycles.

· Identify, document, prioritize, and track software defects using the State’’s defect management tools and processes.

· Verify defect corrections and perform regression testing to ensure fixes do not adversely impact existing functionality.

· Participate in User Acceptance Testing (UAT) activities and provide testing support to business stakeholders.

· Assist with production validation activities following software deployments.

· Collaborate with Business Analysts, Developers, Product Owners, Vendors, and business stakeholders to clarify requirements and resolve issues.

· Maintain testing documentation, traceability, test evidence, and quality assurance artifacts in accordance with DMV standards.

· Provide regular status updates regarding testing progress, risks, issues, and recommendations.

· * Serve as the QA Lead in the absence of the designated QA Lead, assuming responsibility for oversight, coordination, and execution of QA activities as required.

Automation Testing Responsibilities (Approximately 25%)

· Develop, execute, maintain, and enhance automated test scripts using Copado Robotic Testing (CRT).

· Identify manual regression test cases that are appropriate candidates for automation.

· Create and maintain reusable automation components and automated regression suites.

· Execute automated test suites to support sprint, release, and production validation activities.

· Analyze automation execution results and troubleshoot automation failures to distinguish between application defects, script failures, environmental issues, and test data issues.

· Update automation scripts as Salesforce functionality and business processes evolve.

· Collaborate with developers and QA team members to improve automation coverage and testing efficiency.

· Document automation assets, execution results, and maintenance activities.

· Participate in continuous improvement efforts to expand automation coverage while maintaining a strong manual testing practice.

General Responsibilities

· Follow Nevada DMV Software Development Life Cycle (SDLC), Quality Assurance standards, testing methodologies, and change management processes.

· Coordinate testing activities across multiple project teams and releases.

· Maintain traceability between business requirements, test cases, defects, and test results.

· Support production releases and post-deployment validation activities.

· Prepare status reports and communicate testing progress to project leadership.

· Perform other testing-related duties and special project assignments as required.

Deliverables

The contractor shall provide, at a minimum:

· Test Plans

· Manual Test Cases and Test Scripts

· Automated Test Scripts developed and maintained using Copado Robotic Testing

· (CRT)

· Manual and automated test execution results

· Defect Reports with supporting documentation

· Regression Testing Reports

· Test Summary Reports

· Production Validation Results

· Updated testing documentation, traceability artifacts, and automation assets

Weekly Status Reports including:

· Activities completed during the reporting period

· Planned activities for the upcoming reporting period

· Defects identified and current status

· Risks, issues, and mitigation strategies

· Automation activities completed and automation maintenance performed

· Bachelor’’s degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.

· Minimum five (5) years of software quality assurance experience supporting enterprise applications.

· Minimum three (3) years of experience performing manual functional testing of enterprise applications.

· Demonstrated experience developing comprehensive test strategies, test plans, test scenarios, test cases, and test scripts based on business and functional requirements.

· Experience performing functional, integration, system, regression, end-to-end, exploratory, and User Acceptance Testing (UAT).

· Experience validating complex business processes across multiple integrated systems.

· Experience identifying, documenting, prioritizing, and tracking software defects through resolution.

· Experience verifying defect fixes and performing regression testing to ensure application stability.

· Experience reviewing business requirements, user stories, and acceptance criteria to ensure adequate test coverage.

· Experience working closely with Business Analysts, Developers, Product Owners, business stakeholders, and vendors to resolve functional issues.

· Experience supporting Agile Scrum software development methodologies.

· Experience using test management and defect tracking tools.

· Strong analytical, troubleshooting, organizational, verbal, and written communication skills.

· Ability to work independently while managing multiple priorities in a fast-paced Agile environment.

Automation Testing Experience

· Minimum one (1) year of experience developing, executing, or maintaining automated test scripts.

· Experience with Copado Robotic Testing (CRT) is preferred. Experience with comparable enterprise automation testing tools will also be considered.

· Experience identifying manual regression tests that are appropriate candidates for automation.

· Experience executing automated regression test suites and analyzing execution results.

· Ability to troubleshoot automation failures and distinguish between application defects, environmental issues, test data issues, and automation script failures.

· Understanding of automation best practices and reusable automation components.

Experience and Skills Preferred

Preference may be given to candidates with experience in one or more of the following:

· Salesforce application testing.

· Salesforce Public Sector Solutions (PSS).

· Copado Robotic Testing (CRT).

· Copado DevOps.

· Salesforce integrations and API testing.

· Azure DevOps, Jira, or comparable Agile lifecycle management tools.

· SQL for data validation.

· ISTQB Certified Tester Foundation Level (CTFL) or equivalent software testing certification.

· Experience supporting State government or large public-sector technology modernization initiatives.

· Knowledge of Nevada DMV business processes.