Corporate IT - Systems Engineer

You will perform independent projects to add functionality or correct problems within the IT infrastructure (servers, storage, network switches, firewalls, VPN, etc.) and to integrate with external partners and Software as a Service (SaaS) platforms.

You will assist in the daily management, monitoring, and maintenance of servers, networks, and all other infrastructure technology.

You will collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service and lowest incident resolution time possible. The Systems Engineer is responsible for regularly reporting to IT Management on infrastructure performance, incident trends, projects, problems and activities., * Work as needed on IT projects

• Ensure customer needs are met in a courteous and professional manner
• Create departmental and team procedures, installation documentation, and work instructions as needed
• Perform monthly patching of Windows servers and laptops
• Review and remediate monthly vulnerabilities identified by Qualys and Orca
• Triage and resolve system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution
• Plan and execute installation, configuration, maintenance, and troubleshooting of networks, software, phones, and other equipment as needed
• Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems
• Assist in managing the user environment, actively monitoring corporate servers and applications
• Monitor and report on daily system backups
• Respond to server and network alerts as needed
• Work as needed on IT projects and enhancements
• Communicate status (both verbally and written) to management, other technical staff, and end users
• Maintain infrastructure software/firmware levels - troubleshoot and fix problems
• Provide technical support to other business units via telephone or local visits on as-needed basis
• Prepare and update technical documentation
• Maintain awareness of computer industry and keep abreast of technology to be able to recommend new solutions

An experienced, energetic and self-motivated IT professional with strong technical, communication, and problem-solving skills., * Minimum of 5 years of recent enterprise IT support experience, including network, server, workstation and application support

• Two (2) years maintaining/building servers running Windows, including versions 2012, 2016, and 2019
• Experience managing Microsoft Active Directory and Microsoft InTune and integrating with other systems
• Experience with Amazon Web Services
• Experience in managing and maintaining Google Workspace
• Strong knowledge of network solutions and troubleshooting (Juniper, Fortinet)
• Experience with remote access technologies (i.e., FortiClient VPN)
• Experience with Microsoft Windows Hyper-V configuration and administration
• Experience with enterprise-class WiFi networking desirable (Juniper MIST)
• Broad experience with Windows desktop software and operating systems
• Demonstrated proficiency in PC architecture, operating systems, software and other specialized equipment such as scanners, printers, telephones, videoconferencing, mobile devices, etc.
• Experience with administering backup and system monitoring applications (Veeam, PRTG, AWS Glacier)
• Experience deploying and managing enterprise-class workstation disk encryption, anti-virus and anti-malware solutions (BitLocker, Proofpoint, Virtru, CrowdStrike)
• General support experience with Macs highly desirable
• Excellent written and verbal communications skills
• Familiarity with Linux-based applications and operating system support
• Good organizational skills; able to establish priorities, manage multiple assignments, and work independently
• At least one relevant technical certification (CompTIA, Microsoft, Juniper, Google, etc.)
• Ability to recognize priority issues and escalate accordingly
• Experience using a help desk trouble ticketing system for capturing and updating system/infrastructure issues (Remedy, Magic, ServiceNow, JIRA, SolarWinds, etc.)
• Ability to develop, document, and conduct training for operational procedures and guidelines
• Self-motivated; able to work with limited supervision
• Willing to be in a 24x7 on-call rotation
• Able to kneel, crawl, bend, stoop, and lift up to 50 lbs.