Senior IT Support Analyst

VIQU Ltd

Rowberrow, UK

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Working hours

Regular working hours

Job source

www.apply4u.co.uk

Tech stack

Microsoft Windows Microsoft Azure Cyber Security Disaster Recovery Hyper-V Microsoft Dynamics Microsoft Servers Networking Basics Microsoft SharePoint VMware Infrastructure Microsoft InTune Information Technology

+1 more

Vmware

Job description

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security., Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services. Provide IT support to 300+ end users. Implement and maintain Intune, AD and Entra ID solutions. Assist with ongoing IT projects (eg Dynamics 365 implementation). Conduct security assessments using Defender and maintain disaster recovery systems.

Requirements

The ideal candidate will have hands on experience proving 2nd - 3rd line support in a Microsoft environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst

Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual infrastructure (Hyper-V/VMware). Experience with security tools like Microsoft Defender. Understanding of networking fundamentals. Interest in automation and AI. Strong communication and stakeholder management skills. Experience with Dynamics 365 would be advantageous.