Internet Fit Specialist

Desert Wind Harley-Davidson

Mesa, AZ, United States

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

Computer Literacy Google Docs Inventory Management Software Microsoft Office Google Drive

Handle incoming phone/internet leads and setting appointments.
Handle live website chat sessions.
Follow up with internet and incoming phone calls.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions with an upbeat and friendly tone.
Answer all customer questions or make a commitment to get the answer in a timely manner.
Perform other related duties as assigned or requested.

Excellent listening and communication skills.
Strong time management skills.
Great problem-solving.
Capable of making smart decisions in a fast-paced work environment.
Strong work ethic and motivated by results and self-improvement.
A performance mindset.
Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Ability to learn customer management relationship software (Eleads).
Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
Ability to handle confidential information responsibility required.
Ability to work a flexible schedule including evenings and weekends.
High school diploma preferred. Physical Demands
Requires the use of both hands.
Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
Requires standing and/or walking for extended periods of time.

The noise level in the work environment is usually loud.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.