Tech SME - Telecom and Network Technician

Kaseya Administration · Utilize the Kaseya IT management platform for efficient endpoint monitoring. · Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards. · Monitor device health, apply updates, and address alerts generated by Kaseya. · Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary. Oomnitza Integrations Administration · Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting. · Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders. Intune Backend Administration · Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies. · Manage Intune policies for mobile device management (MDM) and mobile application management (MAM). · Deploy and update apps, security settings, and configurations via Intune. · Troubleshoot device enrollment issues and provide backend support for Intune-related problems. · Implement secure device management practices, including encryption, remote wipe, and conditional access policies. Technical Support · Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices. · Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware. · Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary. · Support device deployment, imaging, and configuration for new or existing users. System Maintenance and Integration · Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools. · Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability. · Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency. · Conduct periodic health checks and updates for IT systems and infrastructure. Documentation and Reporting · Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows. · Document troubleshooting steps, resolutions, and system changes for future reference. · Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

· Proven experience as a Technical SME or similar role, with IT asset management and network support. Required 10 Years · Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM. Required · Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights. Required · Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects. Required · Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered. Required · Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate). Highly desired Flexible work from home options available.