IT Level Two Support Engineer for MSP

· Diagnose and resolve IT related hardware, software, and network issues · Configuration and installation of new IT equipment at client locations · Installation, setup, and support of VoIP systems · Configure user accounts in Active Directory, O365 and other applications · Track customer issues and resolutions in our ticketing system · Proactively monitor, manage, and support client networks · Perform software and hardware updates and maintenance · Investigate security breaches and vulnerabilities · Collaborate with other team members to solve complex issues · Recommend hardware and software improvements to clients · Monitor data backups and perform file restorations or disaster recovery · Rebuild/re-image computers and transferring/saving user profiles and data · Resolve virus and malware issues · VPN setup and troubleshooting · Backup/Restoration and Disaster Recovery

*This is not an entry level position. You must have real experience and will be expected to be productive from the beginning., · At least 2 yrs. experience in an IT support related position · ConnectWise and MSP experience +++ · Cisco and Meraki experience +++ · Thorough knowledge of Windows 10 and Mac OS X · Cybersecurity experience or certification a plus, but not required. · Familiarity with mobile devices such as iPhones, iPads, Android, etc. · Prior knowledge of service ticketing systems · Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points · Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) · Professional attitude and appearance · Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations · Availability during weekday business hours and a rotating on-call schedule, if needed · Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills · Strong troubleshooting and critical thinking skills · Ability to multitask, prioritize, and manage time efficiently · Excellent verbal and written communication skills · Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

401(k) 401(k) matching Bonus based on performance Competitive salary Free food & snacks Health insurance Paid time off Training & development