Implementation consultant III

As an Implementation Consultant III, you will lead implementation, training, consulting, and monthly processing activities for financial institution and corporate outsourcing clients. You will work with clients, vendors, and cross-functional partners to configure solutions, validate outputs, and support service delivery. Your work helps ensure implementations and outsourced operations are accurate, timely, and aligned to client requirements and service-level expectations.

What you’ll do:

• Lead implementation activities for outsourcing clients, including larger conversion efforts and single-product installations.

• Assess client business needs, identify appropriate solutions, and document functional and operational requirements.

• Configure products and services based on client requirements and manage setup updates through implementation and ongoing processing cycles.

• Conduct testing and validation activities, including configuration reviews, connectivity testing, data integrity checks, and output verification.

• Monitor daily outsourced operations to ensure accuracy, timeliness, and adherence to contractual service-level agreements (SLAs).

• Analyze operational performance data, including turnaround times, error rates, volumes, costs, and vendor metrics, to identify trends, service gaps, and improvement opportunities.

• Partner with clients, vendors, and internal teams across Operations, Technology, Finance, Compliance, and Procurement to resolve issues, communicate status, and support transitions, onboarding, and monthly processing deliverables.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 3+ years of experience in implementation, client consulting, outsourced operations, or product delivery within financial services, payments, banking operations, or a related environment.

• 3+ years of experience managing client implementations, product configurations, testing, validation, and monthly processing activities.

• 3+ years of experience analyzing operational data, vendor performance metrics, service-level agreements, and process outcomes to support issue resolution and continuous improvement.

• Experience with account analysis and bank fee analysis processes.

• Experience working with Electronic Data Interchange (EDI) 822 files, CAMT.086 file structures, or similar financial data formats.

• Ability to document requirements, validate system outputs, coordinate cross-functional activities, and communicate implementation status and risks to clients and internal stakeholders.

• Bachelor’s degree in business, finance, information systems, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting outsourced service delivery models or third-party vendor operations.

• Experience participating in process transitions from in-house teams to outsourcing partners.

• Knowledge of financial operations reporting, dashboard review, and service performance reporting.

• Experience supporting financial institution or corporate treasury clients.

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.