Billing Specialist for stable and reputable Professional Services firm [Hybrid Schedule]

The Billing Specialist is responsible for performing routine and advanced billing functions, inclusive of review and maintenance of client bills, compliance with client billing requirements, and electronic billing. In addition, the Billing Specialist will be responsible for resolving billing related issues from internal and external clients. The Billing Specialist will coordinate with Accounting and/or other departments to address questions/problems related to the billing process. Scope of Responsibilities:

• Review and maintenance of client bills:
• Auditing client bills, including reviewing time and expenses for rate compliance, narrative corrections, transfers and other billing issues, as well as finalizing invoices.
• Compliance with client billing requirements:
• Responsible for ensuring Firm’s bills are in compliance.
• Electronic Billing:
• Responsible for preparing invoice file(s) sent to the client; inclusive of reviewing the file in eBilling Hub to verify accuracy and compliance with the client’s billing guidelines and resolution of e-billing issues.
• Ensure that timely and helpful communications are sent to appropriate parties to resolve any issues, including identifying and communicating the resolution efficiently and effectively.
• Proactively monitor e-billing progress, including status reporting in e-billing systems and eBilling Hub, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects.
• Ensure that all e-billing issues, including deductions, are monitored and resolved timely and provide submission and problem-solving assistance where needed.
• Technical and logistical tasks with internal staff, vendor staff, and client’s designated personnel when clients transition to electronic billing.
• Work collaboratively with supervisor to support client e-billing systems, including user and security administration, entering budgets, status reports, and matter profiles in various sub-systems.
• Perform ad hoc analyses of complex client accounts in regard to collections, rates, and reduced and rejected invoices.
• Act as a liaison between billing attorneys and billing secretaries, attorneys, and/or organization (customers) and the billing staff.
• Accurate and timely completion of assignments and inquiry responses. Ensure that all tasks and duties are done within the Firm’s set guidelines and policies.
• Assist with month-end closing and reporting as needed.

• Bachelor’s degree in Business, Finance, Accounting, or equivalent, preferred.
• 5+ years’ billing/eBilling experience in a professional services / law firm environment.
• Experienced with Elite 3E and eBilling; eBilling HUB preferred.
• Must effectively communicate with all levels of personnel, have excellent attention to detail, and work well under pressure.
• Excellent organizational skills and ability to strategize, multi-task and prioritize are required.
• Must have an exemplary customer service mindset, be highly motivated, and enjoy a team-oriented atmosphere.
• An ownership mentality, a commitment to proactive communication and exceptional follow- through skills are essential for success in this position.
• Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, SUMIF and similar functionality).