Junior Systems Administrator

Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation, and closure Recommend procedure modifications or improvements Ability to investigate and research issues thoroughly with minimal guidance. Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs

Available to provide Help Desk support from 6am - 2pm EST Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs. Two (2) or more years of experience with help desk operations. One (1) or more years of experience with Jira. Required Education and Certification: A bachelor’s degree required in engineering, computer science, information sciences, or related field or equivalent in experience and expertise. Preferred or desired qualifications and Experience: AWS Certified Solutions Architect - Associate