Solution Architect

Radwell is modernizing its digital, data, AI, and operational platforms to enable faster delivery and measurable business outcomes. The Solution Architect is a hands-on technical leader responsible for designing and delivering specific, end-to-end solution architectures that support Radwell’s business initiatives. Unlike the Enterprise Architect, which defines enterprise-wide strategy and target-state architecture, the Solution Architect focuses on concrete solutions -owning the architecture of individual programs, products, or initiatives from design through implementation. This role bridges architecture and engineering by producing clear, executable designs and working closely with engineering teams to ensure successful delivery., 1) Solution Architecture & Design (Primary Focus)

• Own solution-level architecture for specific initiatives across: o eCommerce and digital experience platforms o ERP systems (including Epicor P21 and NetSuite) o CRM (Salesforce) o Contact center (Genesys Cloud) o Data, analytics, and AI-enabled workflows

• Translate business requirements into end-to-end solution designs , including: o Application architecture o Integration patterns o Data flows o Non-functional requirements (security, scalability, performance)

• Produce clear technical artifacts such as solution diagrams, sequence diagrams, and interface contracts that engineering teams can execute against. 2) Hands-On Delivery Support

• Partner closely with engineering teams throughout implementation: o Participate in design reviews and code reviews o Help resolve complex integration and architecture issues o Ensure alignment between design intent and delivered solutions

• Guide solutions from concept * build * production , ensuring quality and reliability.

• Act as an escalation point for architecture decisions during delivery. 3) Integration & Platform Alignment

• Design modern, composable integrations using: o API-first and event-driven patterns o Service-based and microservices architectures

• Ensure solutions align with Radwell’s enterprise standards and target-state architecture while remaining pragmatic and delivery-focused.

• Help modernize legacy and point-to-point integrations as part of solution delivery. 4) Cross-Functional Collaboration

• Work closely with: o Product owners o Engineering teams o AI Architects and AI Engineers o Data, DevOps, and Security partners

• Clearly communicate architectural tradeoffs, risks, and constraints to both technical and non-technical stakeholders.

• Support intake and estimation by providing technical input during planning and prioritization. 5) Standards, Quality & Documentation

• Contribute to architecture standards by providing feedback from real delivery experience.
• Maintain high-quality solution documentation and decision records.
• Ensure security-by-design, performance, and operational readiness are considered in all designs.

• 6+ years of experience in software engineering, solution architecture, or technical design roles.
• Strong experience designing and delivering end-to-end solutions in complex enterprise environments.

• Practical knowledge of: o API and integration design o Modern application architectures (monolith modernization, microservices) o Cloud platforms (Azure preferred)

• Experience working with enterprise systems such as ERP, CRM, contact center, or eCommerce platforms.
• Ability to translate business needs into clear, implementable technical designs.

• Strong communication skills across engineering and business stakeholders. Preferred Qualifications

• Experience with Epicor P21, NetSuite, Salesforce, or Genesys Cloud.
• Exposure to data platforms, analytics, or AI-enabled solutions.
• Experience supporting multi-team or multi-vendor delivery initiatives.
• Background in distribution, supply chain, pricing, or digital commerce domains., + Continuous sitting and typing for extended periods.
• Lifting requirements include occasional lifting of up to 25 pounds, * CCS, RHIT, RHIA, or CPC required.
• Associate or Bachelor’s Degree in health care or business equivalent is preferred.

This is an exempt position, which requires a work schedule that will achieve the results and objectives identified by the company. Generally, the schedule for this position will be 8:00am-5:00pm, Monday through Friday, with one hour for lunch. Nights and weekends may be worked as required based on current project and implementation needs, deadlines, and workload. Employee is expected to begin work on time and adhere to accepted time-off policies. WORK ENVIRONMENT The environment is an open office environment. It may be necessary from time to time to travel to other offices, plants and inventory warehouse environments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear Security access card and encouraged to wear apparel with company logo. All employees must always adhere to Safety Policies. EMPLOYER’S RIGHTS This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Radwell Benefits Benefits: Radwell offers a comprehensive benefits package including health, dental, and vision coverage. The Company provides company sponsored short-term and long-term disability benefits, as well as $50,000 in Life insurance. These benefits, along with additional voluntary benefits, are available to all regular full-time employees beginning on first day of employment. All employees are automatically enrolled at 3% into the Company’s 401(k) Plan on the first of the month following 90 days of continuous employment. Employees are eligible for common paid Company Holidays and 15 days of PTO annually, which begin accruing on first date of employment and may be used immediately upon joining the team. __ Salary Information: The recruiting base salary range for this full time position is $140,000.00 - $170,000.00 /year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on company performance.