Site Reliability Engineer

Experteer Overview As a Site Reliability Engineer on the CX engineering team, you will manage and optimize large-scale, multi-cloud environments to ensure high availability and security. You will work with cross-functional delivery teams to provide proactive monitoring, automation, and design guidance that improves service reliability. This role focuses on a world-class monitoring platform and network-centric infrastructure across compute, virtualization, and container environments. You will shape architecture and incident response while mentoring others and delivering meaningful business outcomes. Compensation / Benefits * Administer and automate tasks in tools like ServiceNow and Splunk within a network management architecture * Write and optimize SPL queries, configure alerts, and build dashboards for proactive monitoring and faster incident response * Work with compute, virtualization, and container environments (Cisco UCS, HyperFlex, VMware, Microsoft, Kubernetes) * Engage with multi-cloud environments, primarily AWS, for network integration * Apply automation and orchestration to improve customer stacks using Python, Ansible, Terraform, etc. * Develop and review High-Level and Low-Level Design, and Implementation/Change Management Plans * Diagnose and resolve outages across OS, hardware, network, and software, especially under high-priority conditions * Evolve application infrastructure architecture and recommend improvements * Lead sys-admin functions: patching, security configuration, reporting, and compliance monitoring Tasks * Hands-on experience with Splunk and ServiceNow * Bachelor’s degree and 6+ years of professional experience * Experience as a Linux Administrator or hands-on Linux (Alma, CentOS) * Experience with automation (Python, Ansible, Terraform) and virtualization/orchestration * Experience in ITIL-aligned customer support processes Key requirements * medical, dental and vision insurance * 401(k) with matching * paid parental leave * paid time off and holidays * sick time off * volunteer days

multi-cloud environments, primarily AWS, for network integration * Apply automation and orchestration to improve customer stacks using Python, Ansible, Terraform, etc. * Develop and review High-Level and Low-Level Design, and Implementation/Change Management Plans * Diagnose and resolve outages across OS, hardware, network, and software, especially under high-priority conditions * Evolve application infrastructure architecture and recommend improvements * Lead sys-admin functions: patching, security configuration, reporting, and compliance monitoring Tasks * Hands-on experience with Splunk and ServiceNow * Bachelor’s degree and 6+ years of professional experience * Experience as a Linux Administrator or hands-on Linux (Alma, CentOS) * Experience with automation (Python, Ansible, Terraform) and virtualization/orchestration * Experience in ITIL-aligned customer support processes Key requirements * medical, dental and vision insurance * 401(k) with matching * paid parental leave * paid a and off and holidays * sick time off * volunteer days