Support Engineer

The Senior Systems Engineer provides advanced technical support and infrastructure administration across the organization’s IT environment. This position serves as a senior escalation resource for complex issues involving servers, Microsoft cloud services, virtualization, networking, identity, security, and enterprise applications. The role combines hands-on troubleshooting, systems administration, project support, technical documentation, automation, and mentoring. The successful candidate will help maintain the availability, security, performance, and reliability of the organization’s technology environment., Advanced Technical Support

• Serve as a senior escalation point for complex infrastructure and application issues.
• Diagnose and resolve advanced hardware, software, operating systems, and network problems.
• Perform root cause analysis and document findings. Includes recommendations for remediation and preventive actions.
• Provide technical guidance and mentoring to other IT support personnel.
• Coordinate with vendors and service providers when additional support is required.
• Develop and maintain troubleshooting procedures and knowledge base articles.

Systems Administration

• Administer and support:
• Windows Server Environment (2016/2019/2022+)
• Active Directory, Group Policy, DNS/DHCP, File services, print services, and Remote Desktop Services.
• Administer Microsoft 365, Exchange Online, Azure, and Microsoft Entra ID.
• Monitor system performance, availability, capacity, and operational health.
• Manage server patching, maintenance activities, and lifecycle activities.
• Support system backups, recovery procedures, and processes.
• Participate in systems recovery testing and continuity planning.

Virtualization & Cloud

• Support VMware vCenter and ESXi vSphere environment.
• Provision, configure, maintain, and retire virtual machines.
• Administer cloud infrastructure including:
• Microsoft Azure, Microsoft 365, Entra ID, and Intune
• Assist with cloud migration, modernization, and infrastructure improvement initiatives.

Network Infrastructure

• Troubleshoot LAN, WAN, wireless, VPN, DNS, and other connectivity issues.
• Support switches, firewalls, VPNs, wireless infrastructure, VLANs, routing, and network security technologies.
• Assist with storage systems and storage-area network technologies.
• Work with internet service providers, telecommunications providers, and technology vendors to resolve service issues.

Security & Compliance

• Support cybersecurity controls, standards, and operational security practices.
• Administer MFA, authentication systems, certificates, and identity management.
• Assist with security-incident response and remediation activities.
• Review and remediate vulnerability findings.
• Support audit requests, compliance reviews, and evidence collection.
• Identify and recommend improvements that reduce operational and security risk.

Automation & Documentation

• Develop automation solutions using PowerShell and other scripting tools to improve efficiency and reliability.
• Create and maintain technical documentation, SOPs, network diagrams, and system configurations.
• Recommend process improvements and technology enhancements.
• Participate in infrastructure projects, system upgrades, migrations, and technology deployments.
• Assist with project planning, testing, implementation, and post-deployment support., * Ability to lift equipment up to 50 pounds.
• Ability to work in server rooms, data centers, and network closets.
• Occasional evening or weekend work may be required for maintenance, upgrades, or incident response.
• Occasional travel to the other 3 locations.
• Participation in an on-call rotation is required. On call is for a week and is once every five weeks.

Measures of Success

Performance in this role may be measured on:

• Timely resolution of complex incidents
• System availability, reliability, and performance
• Successful delivery of projects
• Reduction in recurring incidents
• Technical documentation quality and completeness
• Patch, vulnerability, and security-remediation performance
• Backup and recovery readiness
• Automation and process-improvement contributions.

• Knowledge sharing and mentoring of other team members., To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

• Manage options
• Manage services
• Manage {vendor_count} vendors
• Read more about these purposes

• Bachelor’s degree in information technology, Computer Science, or related field preferred.
• Equivalent education, training, and professional experience will be considered.
• 5+ years of experience in IT infrastructure engineering, systems administration, and advanced technical support.
• Experience supporting mission-critical or enterprise production systems.
• Experience with incident management, escalation, troubleshooting, and root-cause analysis.

Technical Skills

Strong working knowledge of:

• Candidates do not need to be experts in every technology.
• Windows Server Administration
• Active Directory and Group Policy
• Microsoft 365 Administration and Exchange Online
• VMware vCenter, vSphere, ESXi
• Microsoft Azure / Entra ID
• TCP/IP, DNS, DHCP, VLANs, routing, and VPN technologies
• Fortinet Firewalls and network-security technologies
• Storage systems and SAN technologies
• PowerShell scripting
• Endpoint management solutions, including Intune.
• Security operations and vulnerability management
• Backup, recovery, and disaster recovery technologies., * Microsoft Certified: Identity and Access Administrator
• VMware VCP
• CompTIA Security+
• Cisco CCNA
• Fortinet NSE 4
• ITIL Foundation

Core Competencies

• Advanced troubleshooting and analytical ability
• Strong customer service and communication skills for both technical and nontechnical audiences.
• Ability to work independently and manage competing priorities.
• Project coordination and implementation experience
• Technical documentation and process development skills
• Willingness to mentor and support other IT team members

Ben joined the Birchwood executive team in 2021 as EVP of Food Safety Quality Assurance. In 15 years of meat industry leadership, Ben has built an authentic and aggressive approach to food safety. At Birchwood he has overseen development of an energetic, data-driven organization that couples emergent technologies with hands-on immersion to drive cultural change. Ben maintains scientific and professional associations throughout the industry. Kim joined Birchwood in 2020 to oversee Birchwood’s Human Resources and Safety departments at each facility. Bringing over 20 years of HR & Safety experience to the role, she leads our HR and Safety programs to attract and retain the best talent, as well as maintain a safe workplace where every employee has the opportunity to grow and do their best work! Kim is a member of the NAMI Worker Safety Committee, as well as the national and local Racine/Kenosha chapters of SHRM.

Ottavio “John” Ruffolo started his career with Birchwood Foods in 1980. He has 35 years of experience in operation management. John has held numerous positions in the company and in 2002 was promoted to his current title. He is responsible for overseeing procurement and our four processing facilities.

Dale Ward started his career with Birchwood Foods in 1989 as a Staff Accountant. Since then Dale has held numerous positions in the company such as Accounting Manager and Controller. In 2023 he was promoted to his current title. He is responsible for overseeing the financial operations of our four processing facilities.

Charlie brings more than 22 years of industry experience to his current role as Vice President of Sales and Marketing at Birchwood. Since joining the company in 2013, he has held leadership roles across operations, sanitation, FSQA, and maintenance, giving him broad insight into Birchwood’s core functions.

Dennis has been with Birchwood Foods since 1978. Prior to becoming President and CEO in 1993, he was President of Birchwood Transport and continues to hold that position. He has been a member of the Kenosha Beef International Board of Directors since 1984. Dennis is a past Chairman of the North American Meat Association (NAMI) and is currently a member of the Executive Committee.