Principal Customer Success Specialist - AI Driven Digital Product Delivery

Strategic Customer Transformation

• Design and lead comprehensive AI-driven digital product delivery transformation strategies for enterprise customers adopting Amazon Kiro and AWS Gen AI services, addressing SDLC modernization, engineering culture evolution, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.

Offering Development & Scaling

• Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI-assisted development to systematic agentic SDLC transformation at scale.
• Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.

Partner Ecosystem Enablement

• Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI/DevOps consultancies) and support partner-led enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem.

Customer Success Management

• Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (development velocity, quality improvement, time-to-market reduction, developer productivity) through structured success planning and executive business reviews.

Thought Leadership & Innovation

• Develop a point-of-view content, maturity models, and best practices for AI-driven digital product delivery transformation that establish AWS intellectual leadership.
• Influence Amazon Kiro product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• 10+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or digital transformation advisory, with direct accountability for enterprise customer outcomes
• 10+ years leading complex, large-scale software development transformation or engineering modernization programs with significant technology enablement components in enterprise contexts
• Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
• Deep expertise in enterprise software development lifecycle transformation and engineering practices modernization, with direct experience advising organizations through significant SDLC reinvention initiatives (not just tool implementations)
• Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption in software development contexts, including engineering culture transformation and adoption measurement
• Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on engineering strategy and digital product delivery transformation (not just technology decisions), * PMP/SCRUM/Agile certification or are you SAFe certified
• L300+ understanding of Amazon Kiro capabilities (AI-powered code generation, testing, documentation, architecture assistance) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, agentic frameworks) with ability to articulate technical capabilities in business value terms to executive audiences
• 5+ years of direct experience in software development transformation, DevOps/platform engineering, or enterprise SDLC modernization initiatives at scale, with measurable outcomes achieved
• Deep understanding of AI/ML capabilities for software development including code generation, automated testing, documentation generation, architecture assistance, and agentic development workflows
• Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
• Hands-on experience with Amazon Kiro, AWS AI/ML services (Bedrock, SageMaker), or comparable AI-powered development platforms in customer-facing delivery contexts
• Understanding of modern software development practices (CI/CD, DevSecOps, platform engineering), cloud-native architectures, and integration patterns required for AI-driven development workflows
• PMP, SCRUM, Agile, or SAFe certification with demonstrated track record driving measurable business outcomes (development velocity, quality improvement, time-to-market reduction) in enterprise transformation initiatives
• Experience designing large-scale organizational change management programs for engineering organizations including communication, training, and adoption measurement systems, Agile Programming Methodologies, Amazon Web Services (AWS), Architectural Design, Artificial Intelligence (AI), Automation Systems, Best Practices, Business Operations, Business Plan, Change Management, Cloud Architecture, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Integration, Corporate Policies, Customer Acquisition, Customer Relations, Customer Support/Service, Customer/Client Research, DevOps, Develop and Maintain Customers, Documentation, Ecosystems, Engineering Management, Enterprise Applications, Federal Laws and Regulations, Leadership, Management Consulting, Market Entry Strategy, Mentoring, Microsoft Active Server Page (ASP), Organizational Development/Management, Product Planning, Product Strategy, Programming Methodologies, Project Management Professional (PMP), Quality Management, Requirements Management, Scalable System Development, Scrum Project Management and Software Development, Software Development, Software Development Lifecycle (SDLC), Software Engineering, Startup, State Laws and Regulations, Team Player, Test Automation, Testing, Thought Leadership

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve., The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually

USA, NY, New York - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually

AWS is seeking a Principal Customer Success Specialist - AI Driven Digital Product Delivery to lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS’s generative AI platform to revolutionize how they build and deliver digital products. This isa senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.

Amazon Kiro is AWS’s AI-powered platform that transforms how organizations build software, from requirements gathering and architecture design to code generation, testing, and deployment. This role focuses on helping customers move beyond AI-assisted coding to systematic AI-driven digital productdelivery transformation at enterprise scale.

You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-driven digital product delivery transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of organizations globally., At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1 At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day - to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

Company Size: 10,000 employees or more

Industry: Retail