Senior Customer Solutions Architect

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We’re an international company that understands how to cultivate an inclusive environment across all teams.And we’re a great place to work too - we’ve been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?What you will do:Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers - building trust from engineers to the C-suiteCollaborate with customer teams on Sysdig deployments, architecture, and operational best practicesDrive alignment between customer business goals and Sysdig’s technical capabilities through Success Planning and Outcome MappingLead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholdersDevelop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovationLead and contribute to hands?on workshops that help customers unlock the full value of the Sysdig platformSupport Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growthIdentify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignmentBe an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiativesPartner with Support and Professional Services to ensure high-quality solutions and efficient issue resolutionMentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablementWhat you will bring with you:7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity companyProven experience managing enterprise customer relationships and navigating complex organizationsHands?on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutionsStrong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCPExperience with scripting and API integration to support and troubleshoot technical solutionsDemonstrated success driving measurable customer outcomes and leading executive-level engagementsStrong business acumen and the ability to translate technical capabilities into business impact for both engineers and executivesExperience managing issues, performing root cause analysis, and driving resolutionExcellent communication, presentation, and stakeholder-management skillsBackground in cybersecurity or DevSecOps is a strong plusWhat we look for:A strategic, consultative, customer-first mindset with the ability to influence senior stakeholdersOne or more of CKAD / CKA / CKS certificationsExperience with Linux, Helm, Terraform, Kubernetes, and cloud platformsSelf-motivated, proactive, and adaptable - comfortable navigating fast-paced, evolving environmentsStrong empathy, patience, and a genuine passion for working with customersCuriosity and comfort operating across both technical and business domainsCoachability and a team-oriented, collaborative, learning-driven attitudeExperience working with Sysdig and/or Falco is a plusWhen you join Sysdig, you can expect:Extra days off to prioritize your well-beingMental health support for you and your family through the Modern Health appGreat compensation packageSysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.#J-*****-Ljbffr

7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company Proven experience managing enterprise customer relationships and navigating complex organizations Hands?on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP Experience with scripting and API integration to support and troubleshoot technical solutions Demonstrated success driving measurable customer outcomes and leading executive-level engagements Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives Experience managing issues, performing root cause analysis, and driving resolution Excellent communication, presentation, and stakeholder-management skills Background in cybersecurity or DevSecOps is a strong plus What we look for: A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders One or more of CKAD / CKA / CKS certifications Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms Self-motivated, proactive, and adaptable - comfortable navigating fast-paced, evolving environments Strong empathy, patience, and a genuine passion for working with customers Curiosity and comfort operating across both technical and business domains Coachability and a team-oriented, collaborative, learning-driven attitude Experience working with Sysdig and/or Falco is a plus

Great compensation package

Santiago de Compostela, La Coruña, España

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications. We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We’re an international company that understands how to cultivate an inclusive environment across all teams. And we’re a great place to work too - we’ve been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness"., Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. #J-*****-Ljbffr