IT Manager

• Flown to a new site opening and brought POS, tunnel controls, and network live before the soft launch
• Resolved a DRB outage at a regional location before the morning rush by working remotely with the on-site team
• Onboarded a new CRM admin and walked them through member data quality, integrations, and reporting
• Worked with vendors to scope and order a hardware refresh for POS terminals across three sites
• Reviewed PCI compliance status with the security partner and closed two outstanding findings
• Driven to a recently acquired location to standardize the network configuration to Mojo standards
• Trained a GM on a new MICRO POS feature rollout and built a quick-reference card for the field
• Coordinated with Operations and HR on a Paylocity-CRM integration question that was blocking a payroll run
• Joined the executive team for the quarterly IT roadmap review and presented an update on system consolidation across brands
• Hopped on a late-evening call after a tunnel controller failure and had the site back online before opening

Do you have a valid Driver’s License license?, Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, If you’re hands-on, calm under pressure, and energized by getting on a plane to bring a new site live, this role is for you. You’ll manage the full technology stack across multiple brands and sites, lead high-priority projects, and build the IT function as the company grows., * Have hands-on experience administering DRB Systems (SiteWatch, Tunnel Master, or related modules) in a production car wash environment

• Have hands-on experience with MICRO POS - configuration, troubleshooting, and integration
• Have administered a CRM platform (Salesforce, HubSpot, or comparable) including integrations, reporting, and end-user support
• Can independently diagnose and resolve POS, tunnel control, network, and connectivity issues across multiple sites
• Are a confident problem-solver who stays calm during outages and leads from the front when things go sideways
• Are skilled with networking fundamentals - VLANs, firewalls, site-level network design, ISP and circuit management
• Have experience leading site openings, acquisitions, or new-store technology rollouts
• Have experience managing vendor relationships and holding partners accountable to SLAs
• Are comfortable with PCI compliance, payment processing infrastructure, and IT security across a multi-site footprint
• Have leadership experience - managing direct reports, contractors, or matrixed teams
• Can lift up to 50 lbs (POS terminals, network gear, kiosks) and work in active wash environments - wet, loud, variable temperature
• Are detail-oriented, organized, and an effective communicator across technical and non-technical audiences
• Have a valid driver’s license, reliable transportation, and a valid REAL ID-compliant government ID for commercial air travel
• Are comfortable with 50-60% travel by car and plane, including same-day response to site emergencies when needed, * Bachelor’s degree in IT, Computer Science, Information Systems, or related field preferred (equivalent experience considered in lieu of degree)
• 5+ years of IT operations or systems administration experience in a multi-site retail, hospitality, car wash, or similar industry
• 2+ years in a leadership or management capacity
• Required: hands-on production experience with DRB Systems, MICRO POS, and a major CRM platform
• Strong networking fundamentals and PCI compliance awareness
• Prior experience managing technology vendors and service-level agreements
• Strong organizational, communication, and project management skills
• Valid driver’s license and reliable transportation
• Ability to travel by car and plane (30%) including occasional same-day or after-hours response to site incidents

This is a full-time, HQ-based role with significant multi-site travel. You’ll travel between car wash sites across our regional footprint by car and plane (estimated 30% travel), and may be required to support after-hours or weekend incident response based on business needs. Flexibility is key in this leadership role.