Solutions Support Engineer

If you like technology, innovative and different projects, your place is here, if you don’t know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions.With 65 years of global experience, we have built a solid legacy that continues to grow.We are more than 4,000 employees in 16 countries, working to offer a more trustworthy and secure world.Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad?Descúbralo a continuación.We are looking for a Solutions Support Engineerwith a strong commitment to operational excellence and continuous improvement.This role requires outstanding customer service and communication skills to support our Operations & Support unit within the Mobile Solutions team.The position reports directly to the Solutions Support Manager, based in Madrid.The Operations & Support team is dedicated to providing comprehensive production engineering support and developing effective support tools for our Trusted Connectivity business unit.In this role, your primary responsibilities will include troubleshooting issues, monitoring services, and constructing essential tools, collaborating closely with development teams and product release teams to ensure seamless coordination of device and software fixes, as well as smooth deployment processes.Key Job Responsibilities.Provide comprehensive support and troubleshooting across multiple products, features, and production services.Collaborate on coding projects focused on operations and maintenance, utilizing languages such asPython, Java, Perl, shell scripts, and web technologies.Assist with software deployment in both staging and production environments.Design and develop tools that facilitate efficient operations and maintenance.Generate system and support status reports utilizing big data tools for valuable insights.Take ownership of one or more digital products or components.Coordinate customer notifications and workflows to ensure adherence to service level agreements.Collaborate with a global support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set.Be available for on-call activities as required.Provide on-premises support whenever necessaryIf you want this position to be yours, we would like you to have the following:Graduated in computing engineering, electronics, telecommunications, or related fields.Advanced level of English(spoken and written)Some proven experience working for Telco companies will be a plus.A minimum of 3 years of Linux/Unix experienceis required, with a preference for Red Hat Linux.Proficiency in Microsoft Windows Suite, internet navigators, and programming skills.Proficiency in shell programming.Proficiency in writing intermediate-level SQL queries.Mandatory experience in database and SQL concepts, with advantageous knowledge of PostgreSQL and MongoDB.Thorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages.Experience in JBOSS web server.Understanding of XML/SOAP, web services, workflow modeling, and web application development.Ability to work effectively both independently and as part of a team and to maintain composure and perform effectively under stressful conditions.Demonstrated ability to multitask and thrive in a fast-paced environment.Willingness and availability to travel globally as required.Demonstrated dedication to operational excellence and continuous improvement.Desirable skills and knowledge:Understanding of networking (switches, firewalls and routers)are desiredKnowledge and experience in SMPP connections would be beneficial.Knowledge and understanding of networking principles and Java-based technologies.Familiarity with high availability techniques including load balancing, clustering, redundancy, and fail-over.Familiarity with AWS services and their operations (SysOps AWS)Strong programming skills are highly valued.What do we offer?Join our team Valid by entering into technological and innovative projects within multicultural and multidisciplinary teams.Flexibility.We have flexible hours and possibilities of working from home to improve the work-life balance of our employees.We care about your well-being.You will have private medical and live insurance.Do you need a break?You will find our cafeteria at your disposalValid creates an inclusive environment for all employees.xcskxlj We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.#J-*****-Ljbffr

Advanced level of English(spoken and written) Some proven experience working for Telco companies will be a plus. A minimum of 3 years of Linux/Unix experienceis required, with a preference for Red Hat Linux. Proficiency in Microsoft Windows Suite, internet navigators, and programming skills. Proficiency in shell programming. Proficiency in writing intermediate-level SQL queries. Mandatory experience in database and SQL concepts, with advantageous knowledge of PostgreSQL and MongoDB. Thorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages. Experience in JBOSS web server. Understanding of XML/SOAP, web services, workflow modeling, and web application development. Ability to work effectively both independently and as part of a team and to maintain composure and perform effectively under stressful conditions. Demonstrated ability to multitask and thrive in a fast-paced environment. Willingness and availability to travel globally as required. Demonstrated dedication to operational excellence and continuous improvement. Desirable skills and knowledge: Understanding of networking (switches, firewalls and routers)are desired Knowledge and experience in SMPP connections would be beneficial. Knowledge and understanding of networking principles and Java-based technologies. Familiarity with high availability techniques including load balancing, clustering, redundancy, and fail-over. Familiarity with AWS services and their operations (SysOps AWS) Strong programming skills are highly valued.

Madrid, España

If you like technology, innovative and different projects, your place is here, if you don’t know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions. With 65 years of global experience, we have built a solid legacy that continues to grow. We are more than 4,000 employees in 16 countries, working to offer a more trustworthy and secure world. Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad?