Network & Mission Operations Shift Lead

The Network & Mission Operations Shift Lead reports to the Global Operations Lead and provides oversight and management of Global Operations activities. This role ensures continuous operational availability, mission effectiveness, and accurate system status reporting across enterprise systems under operational control., Direct day-to-day Global Operations activities to ensure system availability, performance, and security Maintain real-time awareness of system and network health and communicate operational status to leadership Collaborate with Regional CWO and Command Center leadership to ensure coordinated execution Ensure operational reports are accurate, complete, and delivered on time to program and customer leadership Recommend and coordinate appropriate courses of action in response to system or network issues Preserve operational integrity by ensuring personnel are trained, certified, and mission-ready Manage shift staffing and verify proper manning levels Conduct detailed shift change briefings to ensure continuity of operations Support rotating 12-hour shift coverage, including nights, weekends, and off-shift substitutions Perform additional related duties as assigned

Strong verbal and presentation communication skills Experience in project management, planning, and resource management Experience leading personnel in operations or maintenance of large-scale computer, communications, or networking environments Knowledge of enterprise networks, systems, and cyber defense capabilities Ability to brief technical system and network issues using tools such as Microsoft Visio and PowerPoint Experience developing or directing Tactics, Techniques, and Procedures (TTPs) and/or Operating Instructions (OIs) Proficiency with Microsoft Project, Word, PowerPoint, Excel, and Teams Experience working in Agile environments and using JIRA Physical Demands Ability to remain seated for extended periods Regular use of computer, keyboard, and office equipment Effective verbal and electronic communication Occasional movement within the office to access equipment or meeting spaces Ability to lift and/or move up to 15 pounds Vision abilities including close vision and focus adjustment Work Environment

This position is performed in a secure, classified environment. Employees must comply with all security protocols, access control procedures, and restrictions on personal electronic devices and handling of sensitive information.