Solutions Architect

• Own the end-to-end solution design for assigned strategic enterprise accounts - from initial scoping through integration go-live - treating every architectural decision as one you will have to live with, not hand off.
• Design and deliver integration architectures that connect interface.ai’s AI platform to a customer’s core banking systems (Jack Henry, Fiserv, FIS, Corelation, or equivalent), telephony infrastructure, and contact center stack - accounting for real-world constraints like latency, legacy data models, and compliance requirements, not just demo conditions.
• Serve as the primary technical point of contact and escalation owner for assigned customer engagements - earning the trust of the customer’s CTO and IT leadership in the first conversation and maintaining it through go-live and beyond.
• Deliver a documented architecture blueprint and integration specification for every engagement before implementation handoff; translate complex system designs into clear, customer-ready diagrams and written specs that can be reviewed at both the engineering and executive level.
• Act as the escalation owner for production integration issues on assigned accounts; diagnose problems at the system level, drive resolution with urgency, and communicate status to customers and internal stakeholders without waiting to be asked.
• Participate in pre-sales technical discovery for strategic opportunities where integration complexity warrants early SA involvement.
• Build reusable integration reference architectures, design documents, and runbooks for the core banking and telephony platforms most common in the customer base - creating assets that scale the team’s capacity, not just your own.
• Contribute structured product and integration feedback to Engineering and Product after each major engagement - surfacing what breaks, what is missing, and what the field is learning in a way that influences the roadmap.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience demonstrated through a clear body of production integration work.
• 6-12 years in B2B SaaS or enterprise technology, with at least 3-5 years in a dedicated Solutions Architect, principal engineer, or technical architect role carrying direct ownership of solution design through go-live.
• Demonstrated career progression from hands-on engineering or integration work - not purely advisory or consulting - into architecture. Has personally built, debugged, and delivered production integrations, not just designed them on slides.
• Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent) - understands their API design, data models, authentication patterns, and the constraints that arise in real deployments.
• Telephony and CCaaS integration fluency - has designed or debugged live implementations involving SIP trunking, PSTN routing, IVR handoff patterns, or voice AI engine connectivity (Genesys, Avaya, Five9, NICE, Twilio, or equivalent).
• Deep understanding of conversational AI and NLU architecture - can speak credibly to intent routing, confidence thresholds, fallback logic, session management, and model improvement pipelines in both technical and executive conversations.
• Strong cross-functional operating style - works effectively across Sales, Implementation, Customer Success, Product, and Engineering without creating information silos or becoming a bottleneck.
• Background in financial services technology or another regulated vertical (healthcare, insurance, government) is a strong plus; familiarity with the compliance posture and change-management constraints of credit unions and community banks accelerates ramp and customer trust.
• Skilled in using AI and productivity tools - including generative AI for documentation, architecture diagramming, and integration analysis - to move faster without sacrificing the rigor that complex deployments require., Accounting, Analysis Skills, Application Programming Interface (API), Architectural Design, Architectural Services, Artificial Intelligence (AI), Authentication, Avaya Software, Bank Management, Banking Services, Blueprints, Business-to-Business (B2B), Call Center Telephony, Cash Flow, Community Banking, Computer Science, Consulting, Credit Union, Cross-Functional, Data Modeling, Debugging Skills, Design Document, Diversity, Documentation, Enterprise Sales, Financial Services, Funding, Genesys Solutions, Government, Health Insurance, Identify Issues, Juniper Networks M-Series, Management Strategy, PSTN (Public Switched Telephone Network), Pre-Sales, Product Demonstration, Product Engineering, Regulatory Compliance, SIP (Session Initiation Protocol), Sales, Software as a Service (SaaS), Strategic Accounts, Technical Leadership, Technical Sales, Technical Strategy, Telephony, Voice Response Systems

100% paid health, dental & vision care

401(k) & financial wellness perks

Daily meals on us

Commuter benefit

Monthly wellness stipend

Claude Enterprise + frontier AI tools for every employee - build with the best

️ Brand-new 21st-floor SF office at 44 Montgomery - floor-to-ceiling views, worth showing up to

Discretionary PTO + paid parental leave

Mental health, wellness & family benefits

A mission-driven team shaping the future of banking

Why interface.ai

Series A · $30M raised · Cash-flow positive - we’re not burning cash hoping the product works. It works. Customers are live, revenue is real, and the mission is one you can explain to your family without a slide deck.

You’ll work directly with Bruce Kim (CTO / Co-Founder), who sets the technical bar and goes deep on the hardest problems, and Srinivas Njay (CEO), who is hands-on daily across product and engineering. Founding-team-tier equity, top-of-market base, comprehensive benefits, and a modern San Francisco office worth showing up to. The team is small enough that your judgment shapes everything, and the market is large enough that what you build will matter for a long time.

interface.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees