CCaaS x AI, Manager, Functional Transformation

Experteer Overview You will lead CCaaS and Generative AI-enabled contact center transformations for clients, anchored on AWS, shaping scalable architectures and delivery across strategy to adoption. You’ll guide cross-functional teams, translate objectives into solution roadmaps, and ensure measurable business outcomes. This role blends strategy, technology, and change management to modernize customer experiences at scale, with a focus on AI governance and safe, accountable implementations. Join a mission-driven team that combines analytics, design, and engineering to create lasting value. Compensation / Benefits * Lead AI-enabled contact center transformation workstreams from strategy to adoption * Architect and deliver GenAI-powered CCaaS solutions with governance and safety controls * Define future-state service experiences and operating models for modernization * Support business development through scoping, estimates, and executive dialogue * Lead design, build, test, and deployment of cloud-based CCaaS solutions; mentor delivery teams * Ensure delivery quality and scalable adoption across client organizations * Collaborate with business and technical stakeholders across cross-functional teams Tasks * 8+ years of experience in consulting or industry delivering digital, cloud, and/or contact center solutions * 4+ years of project experience architecting and supporting cloud-based solutions on AWS * Bachelor’s degree in Computer Science or Engineering * Ability to travel up to 50% * Proven ability to lead projects or workstreams * Strong written and verbal communication skills * Attention to detail and quality of work * Ability to manage multiple tasks in a fast-paced environment * Experience with stakeholder management and cross-functional collaboration Key requirements *

with of cloud-based CCaaS solutions; mentor delivery teams * Ensure delivery quality and scalable adoption across client organizations * Collaborate with business and technical stakeholders across cross-functional teams Tasks * 8+ years of experience in consulting or industry delivering digital, cloud, and/or contact center solutions * 4+ years of project experience architecting and supporting cloud-based solutions on AWS * Bachelor’s degree in Computer Science or Engineering * Ability to travel up to 50% * Proven ability to lead projects or workstreams * Strong written and verbal communication skills * Attention to detail and quality of work * Ability to manage multiple tasks in a fast-paced environment * Experience with stakeholder management and cross-functional collaboration Key requirements *