Helpdesk Technician, Media Services

The Helpdesk Technician, Media Services, reporting to the Director of Media Services, oversees equipment maintenance, equipment delivery, setup and breakdown for on-campus events, classroom systems, faculty/staff needs, and extracurricular activities. Assist Media Services director with a diverse range of responsibilities that include (but are not limited to) being in consistent communication with Eastern University’s Conferences Department regarding upcoming needs and requests, providing oversight for all student worker scheduling and training, and organizing equipment setups for various campus activities/tasks. Additionally, the position will aid and support the other Helpdesk Technicians with PC/Mac technical support duties, as well as monitor the Eastern University Helpdesk queue and assist as required.

Position Responsibilities

• Work with Media Services Director with video/audio recording of specific on-campus events
• Provide timely delivery and handling of all departmental equipment to classrooms, conference events, and student events including, but not limited to: summer conference groups, Weekly Chapel, Windows on the World, Board of Directors meetings, convocations, commencement, move-in events, homecoming, and events.
• Excel in understanding and operating all university sound and video equipment, digital and analog, including the McInnis Auditorium, Clemens Recital Hall, gymnasium, and portable systems for various activities/events
• Understand and operate the gymnasium digital display and sound system for various activities/events
• Understand and operate auditorium lighting for various activities/events
• Install, maintain, troubleshoot, repair, and dispose of Eastern University audio/visual equipment across campus
• Oversee setup breakdown, return, and proper storage of all equipment after use.
• Provide PC /MAC desktop/help desk support. (PC/Mac troubleshooting, password changes, equipment moves, equipment deployment, software installation and assisting in the unloading of freight relevant to the Helpdesk etc.)
• Support digital signage on campus. Train other Helpdesk Technicians to support this technology
• Work with Live Media Specialist for multi-camera events or other assistance as needed.
• Assist Live Media Specialist with setting up Zoom equipment for large events and meetings.
• Strong customer service and communication skills.
• Some weekend and evening hours will be required including, but not limited to: homecoming, commencement, move-in week events, Admission events and other various special events and lectures.
• Involvement in the interviewing, hiring, training and supervision of all Media Services student workers
• Create and oversee all student worker scheduling
• Oversee student workers in the delivery of equipment for all on-campus activities.
• Embodies values of caring and compassion, justice and integrity, competence and affirmation
• Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission

Status: Full-time, salaried, 40 hours per week, 52 weeks a year.

• Willingness to learn and become expert in the use of all university A/V equipment.
• Demonstrated knowledge of audio/visual equipment, sound reinforcement skills including proper placement, setup & wiring of portable sound/video equipment.
• Knowledge of basic audio/visual cables and connectors including VGA, DVI, HDMI, XLR, BNC, RCA, SDI and Speakon.
• Knowledge of basic desktop support services.
• Must have a valid driver’s license and clean driving record.
• Must be able to obtain a university van license.
• Ability to lift up to 50 lbs. required; ability to read and comprehend service manuals for Media Services equipment, set proper sound levels for events; demonstrated knowledge of computer skills, including but not limited to word processing, spreadsheet, presentation, database, HTML, audio\visual editing software.
• Demonstrated knowledge of Windows and Mac operating systems., 2) FBI Criminal Record Check;

3) Pennsylvania Department of Human Services Child Abuse History Clearance and;

4) Pennsylvania State Police Criminal Record Check., For all positions: Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., Apple Desktops, Apple Macs, Audio Editing, Audiovisual, Board Meeting, Cargo/Freight, Child Protection/Welfare, Communication Skills, Compensation and Benefits, Computer Skills, Conferences, Consumer Loans, Customer Support/Service, Desktop Administration, Desktop PC, Digital Video, Driver’s License, Equipment Maintenance/Repair, HTML (HyperText Markup Language), Help Desk, High-Definition Multimedia Interface (HDMI), Identify Issues, Mac Operating System, Microsoft Windows Operating System, Multimedia, Retirement Plan, Software Installation, Spreadsheets, Staff Requirements, Staff Training, Student Services, Technical Support, Time Management, Training/Teaching, Word Processing

Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.

Eastern University is a nationally-recognized Christian university enrolling approximately 9,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university’s main campus is located in St. Davids, PA, with many programs also offered online. Eastern’s core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education., Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.

We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.

Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.

Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.

Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.

Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University’s benefits programs.

Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.