Software Trainer I

Shape what’s next in dental technology Join Henry Schein One!

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedon’tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you’llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.

This Software Trainer is responsible for providing training and implementation of the suite of Henry Schein One eServices to new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals.

This position is remote within the United States with up to 10% travel as needed.

What you will do

• Facilitate remote training calls with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain an average of 75% of work time on phone with customers
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Core and eServices training sessions
• Assist Support team members to resolve technical issues for customers
• Provide shadowing opportunities on a limited basis
• Participate in special projects and perform other duties as required based on current business needs

• Practice management software and services including Henry Schein One solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products
• Basic understanding of industry practices
• Strong time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Strong interpersonal communication skills
• Strong written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small to medium sized projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

What weare looking for

• Typically 4 or more years of related experience.
• High School graduate, vocational and /or on-the-job training.Bachelor’s degree preferred.
• Ability to work efficiently in a high volume, fast-paced environment
• Follow-up skills, prioritization, and communication skills
• Basic product and shipping knowledge
• Strong data entry and computer skills; including email, Microsoft Word, Microsoft Outlook, Microsoft Excel, and AS400, or comparable system
• Focus on internal and external customer service
• Strong time management skills and the ability to prioritize work and meet deadlines
• Attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Interpersonal communication skills
• Written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
• Ability to manage conflict
• Capacity to work under pressure

The posted range for this position is 41,000-48,000, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.