Professional Services Engineer

Professional Services Engineer - Security SystemsHours: Monday to Friday, 08:30 17:00Contract type: PermanentLocation: Site-based, Central LondonDepartment: SecurityYour next roleWere looking for an experienced Professional Services Engineer to provide senior-level technical support, commissioning, and expertise across enterprise security systems. This is a key role within the business, acting as the highest point of technical escalation and supporting the successful delivery of complex projects.You’ll work closely with clients and internal teams to resolve technical challenges, support system delivery, and help set technical standards across the organisation. This is an opportunity to join a forward-thinking, supportive team where your expertise will genuinely make a difference.What You’ll Be DoingLeading on complex technical fault resolution across Access Control, CCTV, Intercom, and integrated systems Providing senior technical support to clients, both remotely and on site Supporting

project delivery through system commissioning, upgrades, and migrations Working alongside Project Managers and Engineers on system design and technical planning Carrying out system audits, health checks, and performance reviews Mentoring and supporting engineers, sharing best practice and technical expertise Acting as a trusted technical advisor for key clientsYoull work with leading platforms including Genetec Security Center, Gallagher Command Centre, Lenel OnGuard, CCURE 9000, Milestone, FLIR, Avigilon, and Hanwha.What You’ll BringProven experience supporting and commissioning enterprise-level electronic security systemsStrong hands-on knowledge of platforms such as Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)A solid technical understanding of Windows Server, SQL databases, IP networking, and virtualised environments (VMware / HyperV)The ability to confidently diagnose and resolve complex, integrated system issuesExcellent communication and