SOC/CERT Service Manager

the detection, analysis, and management of security incidents. Track KPIs and SLAs associated with monitoring and incident response services. - ️ Define and improve detection, analysis, and incident response procedures. Coordinate communication with clients and stakeholders during critical incidents. Drive continuous improvement initiatives, automation, and SOC maturity. Prepare technical and executive reports on the status of services and projects. WHAT DO WE NEED IN OUR TEAM? We are looking for someone with experience in cybersecurity and project management, capable of coordinating technical teams and leading monitoring and incident response services in complex technological environments. For this role, it is important to have: Experience in cybersecurity project management or SOC services. ️ Knowledge of SOC, CERT or CSIRT environments and security incident management. Experience coordinating technical cybersecurity teams. Knowledge of monitoring tools such as SIEM (Splunk, QRadar, ArcSight, Sentinel, or others). Knowledge of detection and response technologies such as EDR/XDR. Familiarity with security frameworks and standards such as NIST, MITRE ATT&CK, or ISO 27001. Experience tracking KPIs, SLAs, and reporting for security services. Degree in Computer Engineering, Telecommunications, or similar. Cybersecurity certifications such as CISSP, CISM, CEH, GIAC or equivalent are a plus. WHAT DO WE OFFER? Hybrid work model with 8 weeks per year of remote work outside your usual geographic area. Flexible working hours with optional intensive Fridays and summer schedule. Development of a personalized career plan, training, and language learning support. National and international mobility. If you come from another country, we offer a relocation package. Competitive compensation with continuous reviews, flexible benefits, and brand discounts. Wellbeing program: health, dental, and accident insurance; free fruit and coffee; training in physical, mental, and financial