Technical Services Engineer, FlashArray (Shift: Mon- Fri, 7:00 AM to 4:00 PM Mountain Time)

Experteer Overview In this role you will join a best-in-class 24x7 Support team to ensure customers have an exceptional experience with FlashArray products. You will analyze and resolve complex issues across hardware, software, and environmental factors, collaborating with cross-functional teams to advocate for the customer. Your impact spans improving satisfaction and supporting the company’s industry-leading NPS. This is a hands-on position that blends deep technical work with mentoring and knowledge sharing. Compensation / Benefits * Own and resolve customer issues from initial contact to resolution across all severity levels * Diagnose and troubleshoot complex problems involving FlashArray in multi-platform environments (OS, networking, storage) * Lead customer calls for escalations and advocate for customer needs with Engineering and other teams * Create and update internal and customer-facing knowledge base and FAQs * Mentor junior Support Engineers on issue resolution and customer management practices Tasks * Minimum 3 years in a professional enterprise technical support role * Proven track record solving complex issues in multi-platform enterprise environments * Deep troubleshooting skills in storage, networking, replication, performance, and space * Working knowledge of Linux, Windows, VMware, LANs/WANs, and Storage Area Networks * Excellent customer service skills with ability to manage multiple projects/cases concurrently Key requirements * flexible time off * wellness resources * company-sponsored team events * perks to manage work-life balance

NPS. management practices Tasks * Minimum 3 years in a professional enterprise technical support role * Proven track record solving complex issues in multi-platform enterprise environments * Deep troubleshooting skills in storage, networking, replication, performance, and space * Working knowledge of Linux, Windows, VMware, LANs/WANs, and Storage Area Networks * Excellent customer service skills with ability to manage multiple projects/cases concurrently Key requirements * flexible time off * wellness resources * company-sponsored team events * perks to manage work-life balance