Network Support Analyst

Responsibilities include support and installation of devices within assigned region. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications. Supports team members on problem resolutions and procedure development. Works with project teams to assist with roll out of new or upgraded software and hardware installations. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department. Position may require non-traditional working hours to support projects. Participates in an off-hours on-call rotation as assigned by management. Maintains and develops procedures to support departmental processes. Provides cross-training for co-workers as needed. Provides 7x24 support as needed. Participates on project teams as assigned including the development and management of project components.

Essential Job Responsibilities____________________________________

1. Responsible for support and installation of devices within assigned region.

2. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications.

3. Supports team members on problem resolutions and procedure development.

4. Works with project teams to assist with roll out of new or upgraded software and hardware installations.

5. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department.

6. Participates in an off-hours on-call rotation as assigned by management.

7. Position may require non-traditional working hours to support projects.

8. Maintains and develops procedures to support departmental processes.

9. Provides cross-training for co-workers as needed.

10. Participates in project teams as assigned including the development and management of project components.

11. Provides 7x24 support as needed.

1. Minimum of one (1) to three (3) years of IT experience preferred; experience in banking industry is a plus.

2. Experience with Microsoft Office products and network technologies are required; Experience with Microsoft operating systems, Microsoft Active Directory, firewall, IDS, and security hardware are preferred.

3. A High School diploma or equivalent required. Associate’s or Bachelor’s degree in information systems or related field preferred.

4. Travel as necessary for training, participation in user conferences, special projects, business resumption, etc.