Help Desk Analyst

We are seeking a hands-on Technical Support Specialist to provide Tier 1 and Tier 2 desktop support for enterprise end users. This individual will be responsible for troubleshooting hardware and software issues, deploying and configuring endpoint devices, supporting Microsoft and Apple environments, and delivering exceptional customer service in a fast-paced enterprise environment. The ideal candidate is customer-focused, enjoys solving technical problems, and has experience supporting Windows and macOS workstations, Microsoft 365, Microsoft Entra ID, Microsoft Intune, mobile devices, and a broad range of endpoint hardware. Responsibilities:

• Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and endpoint devices.
• Troubleshoot and resolve issues involving Windows and macOS computers, Microsoft 365 applications, printers, mobile devices, and desktop peripherals.
• Deploy, image, configure, and maintain desktops, laptops, mobile devices, and related endpoint hardware.
• Administer and support Microsoft Entra ID (Azure Active Directory) and Microsoft Intune for endpoint management.
• Configure, support, and troubleshoot Apple macOS devices, iPhones, iPads, and mobile applications.
• Install, configure, and support network and local printers (HP, Xerox, Lexmark, and similar devices).
• Collaborate with infrastructure and engineering teams to troubleshoot and resolve escalated technical issues.
• Maintain accurate inventory records for computers, monitors, printers, mobile devices, and other IT assets.
• Support workstation deployments, hardware refreshes, office moves, and new employee equipment setups.
• Participate in special IT projects and departmental initiatives as assigned.
• Deliver exceptional customer service while communicating effectively with both technical and non-technical users.

• Enterprise Windows desktop support
• Microsoft Entra ID (Azure Active Directory)
• Microsoft Intune Endpoint Management
• Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
• macOS and Apple device support
• Apple iOS and mobile device support
• Desktop imaging, deployment, and configuration
• Desktop and laptop hardware troubleshooting
• Network and local printer support
• Desktop peripherals (scanners, storage devices, docking stations, and related equipment)
• Strong understanding of PC and laptop hardware components
• Excellent troubleshooting and problem-solving abilities

Professional Qualifications

• Bachelor’s degree in Computer Science or a related technical field, relevant technical certifications, or a minimum of three years of enterprise desktop support or service desk experience.
• Experience supporting Microsoft Windows and Apple environments.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent verbal and written communication skills.
• Exceptional customer service and interpersonal skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to interpret and execute complex written and verbal instructions.
• Valid driver’s license required., * Experience supporting medium to large enterprise environments.
• Experience with endpoint deployment, lifecycle management, and asset tracking.
• Familiarity with enterprise endpoint security and device management best practices.

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.