Systems Engineer

Experteer Overview As Systems Engineer, you ensure the stability and performance of GFS applications, acting as the Tier 2 escalation point. You collaborate with development, infrastructure, and business stakeholders to resolve incidents, reduce recurrence, and improve service quality. You will monitor health and performance, lead RCA efforts, and support releases and changes. This role sits at the crossroads of technology and finance, offering impact through reliability, security, and operational excellence. Pay / Benefits * Provide Tier 2 support for GFS applications, diagnosing and resolving complex incidents not resolved at Tier 1 * Act as escalation point for application issues, ensuring timely resolution within SLAs * Perform root cause analysis for recurring or high-severity incidents and document actions * Participate in major incident bridges with technical leadership and clear communication * Monitor application health, performance, and availability using enterprise monitoring tools * Collaborate with infrastructure and platform teams to ensure resilience, scalability, and security * Support application releases, patches, and configuration changes with validation and post-deployment monitoring * Review changes for risk and operational readiness * Collaborate with GFS users to understand usage, pain points, and operational needs * Translate business issues into technical analysis and actionable remediation * Provide clear communication to technical and non-technical stakeholders * Create and maintain technical documentation, runbooks, and support procedures * Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes * Identify opportunities to improve reliability, supportability, and efficiency * Support automation efforts for monitoring, alerting, and routine tasks * Promote best practices in application support, security, and compliance Tasks * Strong experience supporting enterprise applications in production * Solid understanding of application architecture and integrations, databases (SQL), Windows, APIs, batch processing, and job scheduling * Experience with monitoring, logging, and alerting tools * Ability to troubleshoot across application, infrastructure, and integration layers * Typically 3+ years in application support or a similar role * Proven experience in a Tier 2 or Tier 3 support function * Experience in financial services or regulated environments is strongly preferred * Strong analytical and problem-solving skills * Calm, methodical under pressure * Excellent written and verbal communication skills * Ability to manage multiple priorities and incidents concurrently * Strong sense of ownership and accountability * Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience * ITIL Foundation or higher * Relevant technical certifications (cloud, database, OS, or application platforms) are a plus Key requirements * hybrid or remote work schedules * annual leave * tuition reimbursement * success-sharing bonuses or commissions * competitive benefits package

and understanding of application architecture and integrations, databases (SQL), Windows, APIs, batch processing, and job scheduling * Experience with monitoring, logging, and alerting tools * Ability to troubleshoot across application, infrastructure, and integration layers * Typically 3+ years in application support or a similar role * Proven experience in a Tier 2 or Tier 3 support function * Experience in financial services or regulated environments is strongly preferred * Strong analytical and problem-solving skills * Calm, methodical under pressure * Excellent written and verbal communication skills * Ability to manage multiple priorities and incidents concurrently * Strong sense of ownership and accountability * Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience * ITIL Foundation or higher * Relevant technical certifications (cloud, database, OS, or application platforms) are a plus Key requirements * a aaaC_ or remote work schedules * annual leave * tuition reimbursement * success-sharing bonuses or commissions * competitive benefits package