IT Technical Specialist

IT Technical Specialist At Hays, we are looking for an IT Technical Specialist to join a leading international organization and play a key role in ensuring the operational continuity and efficiency of its corporate applications landscape. This position is ideal for a proactive IT professional with experience in application support, incident management, and user-facing service delivery. As the first point of contact for business users, you will provide first-level support (L1), troubleshoot incidents, manage service requests, and collaborate closely with functional (L2) and technical (L3) teams to ensure the smooth operation of critical business applications. Initially, the role will focus primarily on Microsoft Dynamics 365 Finance & Operations , particularly within the Finance domain, while progressively expanding coverage to additional corporate applications. What you will do - Act as the first point of contact for users of corporate applications and provide first-level support (L1). - Manage incidents and service requests through the ITSM platform, ensuring timely resolution within agreed service levels. - Perform initial functional and technical troubleshooting to resolve issues or determine the appropriate escalation path. - Register, classify, prioritize, and track incidents and requests through to completion. - Keep users informed about the status and progress of their requests. - Escalate complex incidents to specialized support teams (L2/L3) and coordinate follow-up activities until resolution. - Manage user accounts, roles, and permissions across applications under your responsibility. - Support daily business operations by assisting users with application functionality and resolving operational queries. - Participate in testing, deployments, and post-go-live support activities when required. - Document operational procedures, recurring issues, and solutions to enrich the knowledge base. - Identify opportunities for service improvement and contribute to initiatives that enhance support quality and operational efficiency. What we are looking for - 2-4 years of experience supporting enterprise applications and managing incidents in corporate environments. - Experience working with ITSM tools, ideally Freshdesk. - Solid knowledge of application support processes, incident management, and service request handling. - Experience supporting ERP environments, preferably Microsoft Dynamics 365 Finance & Operations. - Knowledge of user administration, roles, permissions, and access management. - Understanding of business processes and enterprise applications. - Basic SQL knowledge and familiarity with the Microsoft 365 ecosystem. - Strong problem-solving, analytical, and customer-oriented mindset. - Excellent communication skills and ability to work directly with business users. - Fluent Spanish and high-level English. Nice to Have - Experience with Microsoft Dynamics 365 Finance & Operations, especially Finance modules. - Knowledge of financial and supply chain business processes. - Exposure to Power Platform, Azure, and application integrations. - Experience working in international ERP environments. - Microsoft certifications related to Dynamics 365, Azure Fundamentals, Microsoft 365 Fundamentals, or ITIL Foundation. - Catalan language skills. What We Offer - 100% on-site position based in Sant Martí, Barcelona. - Permanent contract through Hays. - Competitive salary package. - Opportunity to work in an international and technology-driven environment. - Exposure to critical business applications and ERP platforms. - Continuous learning and professional development opportunities. If you enjoy solving problems, working closely with users, and making technology work seamlessly, this opportunity is for you.