IT Program Manager - Client Engagement & Service Delivery

As an IT Program Manager - Client Engagement & Service Delivery, you will make an impact by leading strategic client engagements and driving the successful delivery of IT and business process services across global teams. You will be a valued member of our Delivery & Transformation team and work closely with client executives, business stakeholders, and offshore delivery teams to ensure operational excellence, service quality, and measurable business outcomes.

In this role, you will:

• Serve as the primary point of contact for client stakeholders, building trusted relationships and ensuring alignment with business objectives.

• Lead large-scale IT and business process services programs, ensuring successful delivery against scope, schedule, budget, quality, and SLA commitments.

• Drive governance activities, including executive reviews, steering committee meetings, operational reviews, and program status reporting.

• Partner with global delivery teams to ensure service excellence, operational efficiency, and continuous improvement.

• Manage program risks, issues, dependencies, and escalations while ensuring timely resolution.

• Oversee financial performance, including forecasting, resource utilization, revenue, and margin management.

• Identify opportunities for process optimization, automation, and service expansion that create business value for clients.

• Lead cross-functional teams and foster a culture of accountability, collaboration, and delivery excellence.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field, or equivalent experience.

• 15+ years of experience in IT services, business process services, or technology consulting environments.

• 5+ years of program managem