Technical Support Specialist

Experteer Overview In this role you will diagnose and resolve highly complex issues in Waystar’s SaaS product suite, acting as an SME for the S4 product and collaborating with cross-functional teams. You will deliver timely, professional support to clients, contribute to a knowledge base, and help drive product improvements. You’ll participate in on-call rotations and mentor junior staff while helping test new releases. This position suits someone who thrives on deep technical troubleshooting and knowledge sharing within a fast-paced, enterprise environment. Compensation / Benefits * Investigate, diagnose, and resolve highly complex technical issues across Waystar product suite * Act as SME for the S4 product and collaborate with engineering, product management, and support teams * Provide comprehensive support to clients via phone, email, and ticketing systems within SLAs * Develop and maintain internal knowledge base, troubleshooting guides, and best practices * Participate in on-call rotations for urgent issues outside standard hours * Identify recurring issues and provide feedback to product teams for improvement * Mentor and train junior support staff on product features and problem-solving * Assist with testing and validation of new product releases and patches Tasks * Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience * Minimum 5 years in a technical product support role (enterprise software preferred) * Experience supporting complex SaaS applications and cloud environments (AWS, Azure) * Strong troubleshooting abilities across multiple integrated systems * Excellent verbal and written communication skills * Proficiency with SQL for querying and data analysis * Experience with ticketing systems (Salesforce Service Cloud, Zendesk) and remote support tools * Ability to work independently and in a team in a fast-paced environment * Healthcare revenue cycle management or financial software experience is a plus Key requirements * Competitive total rewards * Customizable benefits package with HSA match * Paid time off and holidays * Paid parental leave * Education assistance and LinkedIn Learning * 401(k) with company match

and rotations for urgent issues outside standard hours * Identify recurring issues and provide feedback to product teams for improvement * Mentor and train junior support staff on product features and problem-solving * Assist with testing and validation of new product releases and patches Tasks * Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience * Minimum 5 years in a technical product support role (enterprise software preferred) * Experience supporting complex SaaS applications and cloud environments (AWS, Azure) * Strong troubleshooting abilities across multiple integrated systems * Excellent verbal and written communication skills * Proficiency with SQL for querying and data analysis * Experience with ticketing systems (Salesforce Service Cloud, Zendesk) and remote support tools * Ability to work independently and in a team in a fast-paced environment * Healthcare revenue cycle management or financial software aaaaa

total is a plus Key requirements * Competitive total rewards * Customizable benefits package with HSA match * Paid time off and holidays * Paid parental leave * Education assistance and LinkedIn Learning * 401(k) with company match