Framework Assistant

We’re looking for a Framework Assistant to join the firm on a 12-month fixed-term contract, where they will provide proactive, high-level support to our legal departments, taking ownership of key client frameworks and delivering exceptional service., As a Framework Assistant, you’ll report to the Framework Manager and play a central role in managing allocated frameworks, associated client accounts and service levels. You’ll work closely with the framework team, fee earners, central teams and external clients to ensure that both internal and external client expectations are consistently exceeded.

What you’ll be doing

• Reviewing Framework Agreements to document client-specific protocols and processes, implementing guidance and training for support teams, and monitoring ongoing compliance.
• Managing and submitting regular MI reports, coordinating responses across multiple departments, and producing reports to assess service levels and performance against KPIs.
• Understanding and managing revenue for key clients, supporting the billing process, providing high-level revenue updates (including processing rebates), and supporting the co-ordination of client audits.

• Strong analytical skills with the ability to interpret complex data and contract documentation, alongside excellent MS Office skills - particularly Excel.
• Exceptional organisational skills and meticulous attention to detail, with the ability to use initiative, anticipate needs and ensure accuracy across all client communications and deliverables.
• An effective communicator who can build and sustain strong client relationships, with a collaborative team-player mindset and a commitment to delivering excellent quality and efficiency of service.

We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we’re open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.