Systems Technician

This mobile role will entail carrying out weekly scheduled on-site maintenance visits to a range of schools and remotely respond to any relevant tickets raised via our service desk. You will be supported by an experienced team with opportunities to develop, learn and progress both technically and personally., * To monitor and respond to tickets which are logged via the service desk.

• Where needed escalate the tickets for further support and advice.
• Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
• Innovation and development of the IT provision by using new and emerging technologies.
• Installation of new computers, printers, andadditionalhardware.
• Ensuring classroom hardware ismaintainedand ready to be used. This includes audio visual projectors and interactive screens.
• Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
• Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
• Ensure new and existing accounts are working within the school’s local domain andthird-partycloud solutions.
• Be able to re-image any device using the school’s reimaging solution.
• To support the staff in training which will help their knowledge and use of IT within the school.
• To act accordingly and respond quickly to any abuse to the IT infrastructure., * Be a Changemaker: Play a vital role in shaping Redsquid’s future through innovative UC solutions.
• Collaborative Environment: Work alongside a dynamic, forward-thinking team that values your ideas and expertise.
• Professional Growth: Access opportunities to expand your skillset and thrive in a role with real impact.
• Exciting Challenges: Lead UC initiatives through a transformative acquisition journey that positions Redsquid as an industry leader.

If you’re a systems technician ready to take on a role where you can make a significant impact, we want to hear from you! Apply today and become part of Redsquid’s exciting growth journey.

Essential technical knowledge and experience:

• Previous1st/2ndline support rolewithin the Education Sector.
• Microsoft 365 (Supporting Teams, User Account Provisioning,Teams,SharePoint).
• Windows Server (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
• Windows 11and application troubleshooting.
• Basic understanding of networking.

Desirable technical knowledge and experience:

• Microsoft 365 certification foundationor higher.
• ITIL foundation or higher.

Personal Qualities

• Excellent time management and punctuality.
• Excellent communication skills, both written and verbal.
• Personal motivation and enthusiasm to learn and progress.
• Ability to work proactively.
• Good planning and organisational skills.