SAP L1 Production Support Specialist

Finance SAP ERP Backlogs Dashboard Operations Leadership Management Governance Purchasing Accounting ServiceNow Middleware Warehousing SAP S/4HANA Coordinating Public Cloud Communication SAP Applications Change Management Month-End Closing Project Management Business Valuation Workflow Management Incident Management Advance Ship Notice Organizational Skills Full Stack Development Stakeholder Management Artificial Intelligence Business Transformation Supply Chain Collaboration System Interface Management Enterprise Resource Planning Business Continuity Planning Key Performance Indicators (KPIs) Application Programming Interface (API) Governance Risk Management And Compliance Information Technology Infrastructure Library, As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across the business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking.

This is a great opportunity to sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.

What You’ll Do

L1 Production Support & Incident Management

Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment.

Own end-to-end support workflows in JIRA, ServiceNow, and CALM-managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.

Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders.

Finance & Integration Support

Assist our finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes.

Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes.

Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).

Training & Enablement

Support SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams.

Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

You don’t need to check every box - if you believe you can bring value to our team, we encourage you to apply., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Controls Engineer Actalent

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Education: Bachelor’s degree in a technical or business-related field (or equivalent experience).

Experience: 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management-planning, executing, and delivering complex technology projects on time and within scope.

Cloud Experience: At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.

Production Support Expertise: Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.

Reporting & Visibility Tools: Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.

Technical Skills: Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.

Soft Skills: Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Availability: Willingness to work onsite 3+ days per week.

Preferred Qualifications

SAP Activate methodology or project management certification.

SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules.

Experience with ITIL-based incident/problem/change management frameworks.

Familiarity with automotive/battery manufacturing operations.

Skills

sap erp, sap s 4 hana, operation support, jira

Top Skills Details

sap erp,sap s 4 hana,operation support,jira

Additional Skills & Qualifications

Great Communication, willingness to problem solve and critical thinking

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.