ABO Business Mgmt Specialist (Digital Experience Intelligence)

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• Bachelor’s degree in Business, Marketing, Digital, Information Systems, Analytics, UX/Research, or related field, or equivalent experience.
• Minimum 3 years of experience in digital experience, product operations, digital product management, Voice of Customer/User, experience technology, digital analytics, or a related field.
• Experience working with digital experience, product analytics, customer feedback, or digital adoption platforms.
• Understanding of modern digital experience measurement, customer journey measurement, and Voice of Customer/User practices.
• Ability to translate business and user needs into platform capabilities and technology requirements.
• Strong project management, problem-solving, communication, and cross-functional collaboration

Skills to be Successful in the role (Preferred):

• Hands-on experience with Qualtrics, Pendo, Adobe Analytics, or similar platforms.
• Experience administering, configuring, implementing, or governing enterprise SaaS platforms and knowledge of in-product feedback, product analytics, digital adoption, session replay, journey analytics, behavioral segmentation, or product instrumentation.
• Experience with AI-enabled experience analysis, sentiment analysis, or qualitative feedback technologies.
• Experience developing standards, governance, playbooks, or measurement frameworks.
• Experience working within Agile digital product teams or supporting globally deployed digital platforms.
• Knowledge of direct selling or the ABO lifecycle is a plus.

The ABO Business Management team is a global, highly collaborative team focused on creating and evolving the digital tools that enable Amway Business Owners (ABOs) to manage and grow their businesses. Our platforms support critical aspects of the ABO experience, from understanding business performance and developing knowledge and skills to managing events and engaging with customers. This team works across markets, technology, sales, and other cross-functional partners to shape digital strategy, improve experiences, measure performance and uncover actionable insights, and bring new capabilities to life. With a growing focus on connected experiences, data, automation, and AI, team members have the opportunity to influence the future of how ABOs do business globally and make a meaningful impact on millions of users Amway does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Amway immigration sponsorship (e.g., H-1B, STEM OPT, TN, etc.) now or in the future. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Information at a Glance Helping People Live Better Lives Amway is based in Ada, Michigan, U.S.A., with global headquarters still located on the same property where the company was founded. Family-owned and guided by enduring values, we continue to be shaped by our Founders Fundamentals. Since 1959, our heart has remained the same: helping people realize their potential. Today, that mission spans six continents and more than 100 countries and territories. Amway complies with the General Data Protection Regulation (GDPR) - the protection of personal data and digital privacy. Each of our affiliate locations have their own visa work permit and hiring and immigration policies, which may impact the ability to consider applicants who need authorization to work in a particular country. × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can’t be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function:

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