Technical Service Engineer

Con una experiencia basada en 60 años de historia e inspirado por la innovación, SORALUCE es líder mundial en tecnología de fresado, mandrinado y torneado. El éxito de SORALUCE se basa en una calidad excelente, un servicio estrella, tecnología puntera propia y diferenciada y un marcado carácter internacional. Como marca caracterizada por su gran fiabilidad y alto rendimiento, SORALUCE desarrolla soluciones innovadoras comprometidas con el progreso tecnológico de sus clientes. SORALUCE ofrece una amplia gama de fresadoras, mandrinadoras y tornos verticales, soluciones multifunción y sistemas automatizados con asesoramiento profesional en ingeniería de mecanizado y un equipo de técnicos con gran experiencia que evalúan la producción y procesos de mecanizado de nuestros clientes. La innovación está a la vanguardia de lo que hace SORALUCE, siendo pionera en muchas de las tecnologías que impulsan el sector de la máquina herramienta, como por ejemplo el sistema DAS (Dynamics Active Stabiliser), el sistema de caña modular y el sistema de compensación de caída de carnero, todos ellos patentados. SORALUCE es parte de DANOBATGROUP

Field-based, and providing customer support across the UK and Ireland.

Job Objectives

• To carry out installations, service and breakdown requests.
• To demonstrate first class customer care.
• Positively represent the Soraluce UK brand at all times.

Specific Responsibilities

• To communicate positively and efficiently with the Service Desk at all times.

• To complete and return all relevant documentation and liaise with the Service Desk on a daily basis.

• To visit customer sites to diagnose, install, service and repair machines.

• Leave jobs in full working order and complete the service check, alignment/geometry sheets and upload to the customer file on Sharepoint.

• Liaise with customers.
• To notify the Service Desk when job is complete.

• At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies.

• Always follow as a minimum requirement, the generic RAMS using all recommended PPE.

• To feedback to the Service Desk problems/issues on site.
• To notify the Service Desk when parts need collecting.

• When the job/customer dictates, there could be a requirement to lodge away from home.

• Ensure all measures are carried out to reduce the risk of accidents.
• Any other duties that may be required of you.

General Responsibilities

• Adhere to Company Policies and Procedures.
• Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015.
• Health and Safety compliance at all times.

• Adhere to the Company Expenses Procedure.

• Ability to install, service and repair CNC machines and equipment.

• Ability to fault find, diagnose and correct errors as identified on CNC machine tools.

• Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies.

• A team player with the ability to work on own initiative and problem solve.
• Knowledge of part identification and understanding of engineering drawings.
• Mechanical and electrical qualifications/experience.
• PLC knowledge.
• Excellent customer service, communication and organisational skills.
• PC literate.
• Previous experience of a service team environment.
• Always ensure your skills set, knowledge and experience are adequate to complete the tasks required of you.