It Senior Officer - Digital Workplace

About the European Climate Foundation The European Climate Foundation (ECF) was founded in ** as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level.We support over ** partner organisations to carry out activities that contribute to the public debate on climate action, drive urgent and ambitious policy in support of the objectives of the Paris Agreement and help deliver a socially responsible transition to a net-zero emissions economy and sustainable society in Europe and around the world.Context of the role ECF requires seamless and cost-effective digital workplace services for all its staff across different geographies.ECF has offices in the Hague, Brussels, Paris, London, Berlin, Madrid, Warsaw, as well as staff working fully remotely in other locations.ECF staff has flexible working practices.ECF needs to reinforce its Digital Workplace (DW) team and capabilities.About the role As IT Senior Officer - Digital Workplace you are responsible for the delivery and continuous improvement of the related IT services across all ECF locations.You are based in one of the ECF main offices.You will be reporting to the ECF IT Manager for Digital Workplace and Business Applications.You have the ability to gather business requirements and to translate them into cost-effective IT services (DW), to create implementation plans, to analyse service cost, and to coordinate the implementation both with ECF colleagues and with external suppliers.You can support a macOS fleet running on Microsoft 365 and have experience in L1 and L2 generic IT support (Office suite Sharepoint support, laptop issues, general troubleshooting, etc), website maintenance and have an appetite to bring improvements to existing processes and documentation.You are a service-oriented person with dedication to creating a seamless user experience.You dare to question the status quo and to speak up.Key responsibilities Working closely with the IT team, ECF business stakeholders (HR, Office management team, etc.), end-users, and external service providers, you will be responsible for: Digital Workplace (DW) services management Participate in the design, implementation, testing, and improvement of the DW services, with a specific attention on user experience and cost-effectiveness Provide technical analysis for provider selection: benchmarks, performance, cost-effectiveness, constraints, etc.Support ECF in managing its websites, including security patching and generic troubleshooting Collaborate with external managed services providers on support activities and complex incidents/requests resolution Monitor DW services performance (adoption, user satisfaction, SLA, etc.) Manage licenses and operational budget of multiple cloud applications Contribute to project delivery with internal or external resources (service providers, vendors, consultants, etc.) Contribute to the improvement of the overall IT Service Management setup, systems, and processes Provide input for the DW service levels relevant projects Support relevant cybersecurity activities related to DW services Support the DW services adoption and change management Develop training material and deliver induction training to ECF users Contribute to the writing of user guides, support documentation, and related internal policies ECF’s DW services currently leverage Microsoft 365 capabilities, Iru (MDM), Sentinel One, Slack, Monday.com, etc.Experience and competencies University degree in a technical field At least 4 years of relevant experience (IT Support / IT Project Delivery) Experience in managing macOS fleet (Apple MacBook) is an advantage Experience or certifications related to Microsoft365 administration (SharePoint, Teams, EMS, etc.) Experience in managing websites (hosting, Wordpress support, etc.) Strong consideration of cybersecurity - related matters Experience in an international (remote) IT support context Good understanding of Agile principles Good active listening and communication skills Written and verbal communications in English ; another European language is an asset Passionate about climate action with a genuine interest in the mission and values of the ECF What we offer The unique opportunity to work as part of a highly dynamic, international team combining their expertise with the will to make a difference in the world, together with a rigorous and result-oriented approach to work A high level of professionalism and the ability to work on best-in-class processes and systems in an organisation already recognised as an operational reference in the sector A flexible work environment and a space to develop and challenge yourself A permanent employee contract Location Main ECF offices (Brussels, Paris, The Hague, London, Madrid) and includes occasional travel to other ECF locations Start date November ** How to apply The deadline for applications is 30 August ** by 17:00 CEST.Applicants are encouraged to upload their CV and motivation letter in English as one combined document.All applications will be treated confidentially.We will store your information in our internal database unless you specifically request otherwise.Diversity statement We are committed to diversity and inclusion in our organisation.We strongly encourage candidates from disadvantaged or marginalised backgrounds to apply

Experience and competencies University degree in a technical field At least 4 years of relevant experience (IT Support / IT Project Delivery) Experience in managing macOS fleet (Apple MacBook) is an advantage Experience or certifications related to Microsoft365 administration (SharePoint, Teams, EMS, etc.) Experience in managing websites (hosting, Wordpress support, etc.) Strong consideration of cybersecurity - related matters Experience in an international (remote) IT support context Good understanding of Agile principles Good active listening and communication skills Written and verbal communications in English ; another European language is an asset Passionate about climate action with a genuine interest in the mission and values of the ECF What we offer The unique opportunity to work as part of a highly dynamic, international team combining their expertise with the will to make a difference in the world, together with a rigorous and result-oriented approach to work A high level of professionalism and the ability to work on best-in-class processes and systems in an organisation already recognised as an operational reference in the sector A flexible work environment and a space to develop and challenge yourself A permanent employee contract Location Main ECF offices (Brussels, Paris, The Hague, London, Madrid) and includes occasional travel to other ECF locations Start date November ** How to apply The deadline for applications is 30 August ** by 17:00 CEST. Applicants are encouraged to upload their CV and motivation letter in English as one combined document.

About the European Climate Foundation The European Climate Foundation (ECF) was founded in ** as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level. We support over ** partner organisations to carry out activities that contribute to the public debate on climate action, drive urgent and ambitious policy in support of the objectives of the Paris Agreement and help deliver a socially responsible transition to a net-zero emissions economy and sustainable society in Europe and around the world. Context of the role ECF requires seamless and cost-effective digital workplace services for all its staff across different geographies. ECF has offices in the Hague, Brussels, Paris, London, Berlin, Madrid, Warsaw, as well as staff working fully remotely in other locations. ECF staff has flexible working practices. ECF needs to reinforce its Digital Workplace (DW) team and capabilities.