Computer Specialist

The Computer Specialist performs basic and routine installation, operation and maintenance of computer systems for extensive computer labs and sub-enterprise network operations; troubleshoots network, communications and video systems; researches and evaluates software, hardware and peripheral purchase options; installs and maintains sub-enterprise physical data plant; acts as liaison between Information Technologies and the Institution by providing basic and routine level technical support while working under minimal supervision. Reports To Technical Director, * Establish effective working relationships with users, operators, programmers, vendors, and supervisors.

• Effectively counsel a wide customer base on computer information requests, services and needs, upgrades and enhancements, and new products.
• Keep accurate and detailed records and perform associated data analysis.
• Meet demanding timelines.
• Research industry trends and technology developments and provide recommendations.
• Travel from location to location.
• Move 75 pounds from floor to desktop and desktop to floor.
• Current computer and telecommunication technologies.
• Current operating system technologies.
• Current Office application and end user functions.
• Operation of popular software packages, utility programs, and service aids.
• Effective troubleshooting techniques.
• Computer & video, systems.
• Capabilities and limitations of current software, hardware and telecommunication systems.
• Computer security systems, password, and file protection protocol.
• Basic and routine LAN systems.
• Basic and routine network protocols and topologies.
• Current physical data plant installation standards and techniques.

Working Conditions/Physical Requirements

• Travel from location to location.
• Move 75 pounds from floor to desktop and desktop to floor.

About Northern Wyoming Community College District Located in historic Sheridan, Wyoming at the foot of the Big Horn Mountains, Sheridan College at Northern Wyoming Community College District (NWCCD) welcomes all learners, empowers student success, and encourages and strengthens community development.

Faculty and staff work collaboratively in a supportive academic environment to ensure students have the tools, resources, and guidance they need to thrive. Our strong academic traditions, innovative programs, and student-centered approach make Sheridan College and Sheridan College in Johnson County excellent places for students to pursue a wide range of degree and certificate programs, prepare to transfer to four-year institutions, enter the workforce, or continue lifelong learning., These are the job duties for required of the position. Percentage of time 75 Responsibility/Duty Serve as a technical resource to the institution; provide basic and routine technical assistance and advice to faculty, staff, and students with computer, data or telecommunications related hardware, software, and peripheral questions by phone or in person Percentage of time 10 Responsibility/Duty Basic and routine computer hardware repairs and installs Percentage of time 5 Responsibility/Duty Assist Server Administrator with Virtual Desktop Infrastructure in the classroom Percentage of time 2 Responsibility/Duty Respond to system failures to bring system back to functioning levels of operation. Percentage of time 2 Responsibility/Duty Troubleshoot basic and routine computer, network, telecommunications, connectivity, application based or server related problems. Percentage of time 2 Responsibility/Duty Confer with and advise faculty, staff, students, and other personnel concerning computer information requests, services and needs; maintain production support for systems by working with customers on upgrades, enhancements or new products. Percentage of time 2 Responsibility/Duty Provide computer training; write or maintain user documentation/material for basic and routine software applications and connectivity issues. Percentage of time 2 Responsibility/Duty Ensure integrity, access, protection of networks, data, and system hardware and associated software including backups and updates; document appropriate network and division information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts
2. Letter of Recommendation 1
3. Curriculum Vitae
4. Other Documents
5. Letter of Recommendation 2
6. Letter of Recommendation 3

• Associate degree or one year of experience in desktop or helpdesk support.
• Candidate must be legally authorized to work in the United States without current or future employer sponsorship. Visa sponsorship is not available for this position.

Knowledge, Skills & Abilities

• Troubleshoot and resolve basic and routine computer operations, common software problems and network connectivity problems.
• Be familiar with VMWare virtual desktop environment and deployment of zero client hardware
• Install, maintain, and configure basic and routine software, hardware and peripherals.
• Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware.
• Communicate basic and routine technical information clearly and concisely both written and orally., * One year supporting computer systems in a large scale network environment; preferred
• One year of computer operating system install, maintenance and upgrade, preferred
• One year of network cable plant installation, preferred
• One year of computer hardware installation, repair and maintenance, preferred

Sheridan College offers a generous benefit package for qualifying employees, including paid time off, retirement contributions, health insurance coverage for employees and their family, tuition reimbursement options, and additional employee benefits. All benefits information can be found at Benefits Package at Sheridan College. Months Worked Annually Full-time 12 months Typical Work Schedule TBD; generally, Mon. - Fri., 8 am to 5 pm Position Information