NET full stack Engineer

Seeking a Senior Full Stack Engineer / Support Engineer who is highly customer-focused and experienced in providing technical support for enterprise applications. The ideal candidate should combine strong full-stack development skills with excellent troubleshooting, root-cause analysis, communication, and customer-facing capabilities. The engineer will work closely with partners, Product Management, and Engineering teams to investigate complex application issues, provide timely resolutions, and deliver a high-quality support experience. Experience with Microsoft Dynamics 365, Copilot, and prompt engineering/AI engineering is highly important. Responsibilities

• Troubleshoot application, database, and integration issues and perform root-cause analysis.
• Develop and maintain application enhancements using full-stack technologies.
• Diagnose complex technical issues and implement appropriate fixes.
• Coordinate and route partner issues to the appropriate engineering teams.
• Collaborate with Product Management and Engineering to prioritize and resolve issues.
• Communicate technical findings, status, and resolutions effectively to customers and partners.
• Document troubleshooting procedures, solutions, and knowledge articles.
• Leverage Copilot, prompt engineering, and AI engineering techniques to improve troubleshooting and engineering productivity.
• Provide proactive, responsive, and high-quality customer support.

• Bachelor s degree in Computer Science or equivalent experience.
• Experience supporting enterprise applications.
• Familiarity with Microsoft Dynamics 365.
• Strong SQL and database troubleshooting experience.

• Hands-on full-stack development experience with:

• C#
• .NET
• JavaScript / TypeScript
• React

Experience with Prompt Engineering, Microsoft Copilot, or AI Engineering.

Strong analytical and problem-solving skills.

Excellent troubleshooting and root-cause analysis abilities.

Strong customer-facing communication and service skills.

Preferred Qualifications

• Experience with Azure and Azure DevOps.
• Knowledge of CI/CD pipelines.
• Experience with Microsoft Power Platform.
• Experience developing and troubleshooting REST APIs.
• Familiarity with modern application architectures.
• Experience working in Agile/Scrum environments.