System Administrator

• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft” system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management., This is a broad position, that will serve as a team lead for the enterprise applications team. This position will facilitate collaboration between the enterprise applications team and other teams within the agency. The team member in this position will be expected to serve as the primary escalation authority for complex technical issues, demonstrating robust expertise in cloud computing, systems engineering, and networking.

Daily duties/responsibilities:

• Monitor and manage azure integrations and applications.
• Ensure Azure Active Directory (AAD) configurations align with business requirements.
• Architect build and maintain solutions in power platform including apps, flows, power pages and copilot studio.
• Manage user accounts, permissions, and groups.
• Implement and configure integrations with third-party software including out-of-the-box integrations and custom-built applications
• Monitor and design solutions to ensure seamless communication and data transfer between systems.
• Provide technical support for third-party software issues.
• Deploy regular system and infrastructure updates.
• Document changes and update configurations as needed.
• Train and mentor existing staff on new tools and technologies.
• Document best practices, recommend system enhancements, work with system architects as a technical SME and create technical guides for reference.
• Participate in regular team meetings to share insights and provide feedback.
• Oversee projects related to existing and newly acquired vendor software.
• Interface with business units to understand their technical needs.
• Collaborate with stakeholders to design and implement it solutions.
• Gather feedback from business teams to continually refine it services.
• Work with agency security engineers, to identify and remediate system vulnerabilities
• Lead escalations involving multi-vendor collaboration to resolve complex integration, messaging, identity, and cloud service issues.
• Develop, configure, and troubleshoot copilot studio bots and AI-driven workflows, integrating them with enterprise data sources and power platform components

• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:

• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups., * Windows System/Server Administration
• Strong Powershell Scripting knowledge
• Extensive understanding of Azure application permissions, Graph API, app registrations, and secret lifecycle coordination
• Experience architecting and integrating systems in cloud environments and On-Prem
• OFFICE365 Administration
• AzureAD
• System Center Service Manager
• Cireson web portal for SCSM
• Active Directory & PKI

Preferred Skills (rank in order of importance):

• Docusign
• Verizon
• Ironscales
• Cisco Umbrella Management
• Websense
• Mobius View
• Macintosh experience
• Tableau
• SQL Redgate
• Sharepoint Online

Required Education: Bachelor’s Degree

Required Certifications:

• AI-900: Azure AI Fundamentals
• DP-900: Azure Data Fundamentals
• SANS-500: Securing Windows and Powershell
• Apple Certified Macintosh Technician
• Security+ or higher

Additional Skills/Duties:

• VMware vSphere
• Microsoft SQL and PowerBI
• PowerPlatform Flows, Connections and App Building
• VMware Airwatch
• System Center Orchestrator
• Copilot or equivalent LLMs
• ManageEngine AdManager and self-service plus administration
• Informacast