Implementation Manager

We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client., * Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.

• Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
• Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines.
• Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.
• Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

• 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment.
• Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions.
• Technical knowledge relevant to the industries and solutions being implemented.
• A strong sense of ownership and a proactive approach to identifying and addressing challenges.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information.
• Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications.
• Proficient in project planning, resource allocation, risk management, and managing high-impact projects.
• Ability to travel up to 10%., Accounts Payable, Artificial Intelligence (AI), Automation, Business-to-Business (B2B), Communication Skills, Cost Control, Cross-Functional, Customer Experience, Customer Relations, Detail Oriented, Finance, Interpersonal Skills, Maintain Compliance, Needs Assessment, Neural Networks, Pinnacle, Problem Solving Skills, Product Engineering, Product Positioning, Professional Services, Project Execution, Project Planning, Project/Program Management, Reengineering, Resource Management, Risk Management, Sales, Sales Management, Software as a Service (SaaS), Startup, Technical Delivery, Time Management, Willing to Travel

We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work.

The specific benefits/perks we offer are continually evolving, but currently include:

• Salary Range: USD $90,000-100,000 per year.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).
• Annual company retreats.
• Promote from within philosophy.

Beyond the tangible benefits though:

• You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
• You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you’re constantly challenged and developing.
• You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution.
• Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note.
• We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
• Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
• We truly love what we do and who we do it with - and we think you will too!

Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.