Infrastructure Engineer

As our IT Infrastructure Engineer you’ll provide senior technical support and engineering across on-prem and support the Cloud

Engineer with cloud infrastructure. You’ll act as the escalation point for complex incidents and as a delivery engineer for

infrastructure improvements. You’ll ensure availability, performance, security, resilience and compliance of core platforms, with

strong operational discipline (ITIL) and evidence-based change control suitable for regulated financial services. You’ll lead

infrastructure projects including initial investigations, implementation and roll out.

Key Responsibilities

3rd Line Support & Incident Management

• Act as the technical escalation point for complex infrastructure issues from 1st/2nd line and service desk.

• Lead or support major incident response, including triage, containment, root cause analysis, and service restoration.

• Produce high-quality RCA/post-incident reports with preventative actions and measurable follow-ups.

• Maintain and enhance monitoring/alerting to improve early detection and reduce repeat incidents.

Core Infrastructure Engineering

• Design, build, implement and support:

• Windows Server (AD DS, DNS, DHCP, Group Policy), file/print and core services

• Virtualisation platforms (VMware/Hyper-V), resource optimisation and capacity planning

• Backup & recovery (e.g., Veeam), restore testing and data retention controls

• Storage (SAN/NAS), performance tuning and lifecycle management

• Cloud services (Microsoft Azure / M365) where applicable-identity, compute, networking, hybrid services

• Deliver platform upgrades, patching, and lifecycle refresh activities to maintain vendor support and security posture.

Security, Compliance & Control

• Implement and operate infrastructure controls aligned to:

• Least privilege, privileged access management (PAM/PIM) and secure admin practices

• Hardening standards, vulnerability remediation, secure configuration management

• Audit evidence for changes, access, patching and security events

• Collaborate with 3rd party SOC to support:

• Security incident investigations

• Control testing, audits, regulatory submissions where needed (e.g., evidence packs)

Change, Release & Problem Management

• Own/execute infrastructure changes through formal change control:

• Risk assessment, implementation plans, rollback plans, and validation checks

• Proactively identify recurring issues and deliver problem management fixes (permanent remediation over “workarounds”).

• Contribute to service improvement plans and operational runbooks.

Operational Resilience & Business Continuity

• Contribute to and test:

• DR plans, failover procedures, restore processes

• Resilience patterns (redundancy, clustering, geo resilience where appropriate)

• Support operational resilience exercises (scenario testing) and ensure actions are tracked to closure.

Automation, Observability & Documentation

• Automate repeatable tasks using PowerShell and/or infrastructure-as-code approaches where relevant.

• Enhance observability: logging, metrics, alert thresholds, and dashboards.

• Maintain high-quality documentation: build docs, diagrams, SOPs/runbooks.

Collaboration & Stakeholder Management

• Work closely with:

• Service Desk, Apps/DevOps, Network/Security, Vendor support, and business stakeholders

• Provide technical input to solution designs, risk discussions, and project delivery.

• Mentor 1st/2nd line engineers; raise team capability through knowledge transfer.

Problem solving

• Investigate problems, understand the level of a problem (for example, strategic, tactical, operational). Contribute to the

implementation of remedies and preventative measures.

• Experience acting as technical escalation point in small technical teams to deliver a high standard and quality of work.

• Working knowledge of configuration and administration of hybrid Azure estate including IaaS and PaaS solutions.

• Proficient in Microsoft Windows server and desktop operating systems.

• Configuration and administration experience of WSUS, MDT and similar management tools.

• In-depth knowledge and skills in configuring and managing VMware vSphere and experience with Hyper-V solutions.

• Strong Microsoft Office 365 administration skills, including hybrid Azure deployments.

• Extensive hands-on Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS,

RDP and other Windows services.

• The ability to understand complex WAN and LAN topologies, MPLS, Ethernet extensions etc. Cisco/HP switch, LAN/WAN/wireless

configurations.

• Experience managing Fortigate Firewall configuration & network security solutions.

• Administration experience of backup & disaster recovery tools

• Experienced in commonly used anti-virus software packages, particularly Sophos AV suite.

• Thorough understanding of data security principals and best practices, ideally experienced working in a regulated environment,

managing commonly used tools such as web security gateways, automated vulnerability assessments, VPNs, and endpoint protection

• Working knowledge of Microsoft SQL server and database management and maintenance.

• Experience in IP telephony and multi-channel contact centre administration.

• Minimum of 3 years’ experience undertaking a similar role, preferably within financial services.

Non-Essential but advantageous

• Private and public cloud datacentre experience

• Basic scripting abilities using PowerShell

• Relevant technical certification

Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve.

Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At

Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional

results and creating a positive impact in the financial services industry. We believe in fostering a work environment that

encourages growth, learning, and teamwork.

We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is

respected.

We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.

We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately

disadvantage protected groups, and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We

want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by

providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial

well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those