Technical Services Implementation Consultant

As a Technical Services Implementation Consultant at Entrust, you will play a key role in enabling customers to successfully integrate Entrust’s Identity and Security solutions into their platforms and business processes.

Working within our Implementation & Technical Services (Professional Services) team, you will support customer integrations by providing technical guidance and helping deliver high-quality implementations across APIs, SDKs, and supporting infrastructure.

You will work closely with customers and internal teams from project kickoff through launch, helping ensure integrations are delivered effectively, customers realise value quickly, and are set up for long-term success on the Entrust platform.

This is a customer-facing role suited to someone with strong technical foundations, good communication skills, and the ability to contribute across multiple integrations with appropriate support and guidance from senior team members.

What you’ll do

As a Technical Services Implementation Consultant, you will:

Customer Integration & Delivery

• Support customer onboarding and post-sales integration engagements, delivering Entrust’s Integration and Implementation Services packages remotely.

• Provide hands-on guidance on integrating Entrust solutions via REST APIs, SDKs, and supporting workflows.

• Assist customers in following best-practice integration patterns, including error handling, performance considerations, and go-live readiness.

• Work with customers to understand business requirements and help translate them into effective technical implementations.

Technical Expertise & Delivery Support

• Build working knowledge of Entrust’s identity, verification, and security products and their implementation.

• Support different integration pathways, including APIs, mobile SDKs, and web SDKs.

• Review customer implementations and provide structured feedback with guidance from senior team members.

• Assist in troubleshooting integration issues in collaboration with Support and Engineering teams.

Cross-functional Collaboration

• Work with Sales, Customer Success, Support, and Product teams to help ensure smooth customer onboarding and delivery.

• Share feedback from customer implementations to help improve products, documentation, and processes.

• Support pre- and post-sales discussions by providing technical context where required.

Operational Excellence

• Manage assigned customer engagements, maintaining clear communication and documentation throughout.

• Follow established delivery processes, tools, and best practices defined by the Professional Services team.

• Contribute to internal knowledge sharing, documentation, and continuous improvement initiatives.

Essential experience and skills

• 2+ years’ experience in a customer-facing technical role such as Systems Integration, Professional Services, Technical Support, or Technical Consulting.

• Foundational understanding of RESTful APIs, integration patterns, and modern SaaS architectures.

• Experience supporting or contributing to technical integrations and customer onboarding.

• Ability to communicate technical concepts clearly to both technical and non-technical audiences.

• Strong organisational skills and ability to manage multiple tasks or projects with support.

Desirable experience

• Experience in SaaS, identity, security, payments, or verification domains.

• Exposure to at least one development language or platform (e.g. JavaScript, iOS, Android).

• Familiarity with web technologies such as XML and CSS.

• Familiarity with tools used in integrations and diagnostics (e.g. Postman, API logs).

• Experience working with CRM or internal tooling such as Salesforce.

• Additional European language skills (French, Spanish, or German).

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future., At Entrust, we don’t just offer jobs - we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities-but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world-together.