Senior Administrator, SAP Basis

The Senior SAP Basis Administrator serves as a senior technical authority for the architecture, administration, availability, performance, and operational reliability of FFF Enterprises’ SAP landscape hosted on Google Cloud. The position provides hands-on technical leadership across production, non-production, sandbox, and disaster recovery environments and supports SAP S/4HANA, SAP HANA, Solution Manager, SAP Business Technology Platform (BTP), and related technologies.

The role is accountable for stable and resilient SAP technical operations, including platform administration, monitoring, performance optimization, incident and problem resolution, transport and change management, upgrades, patching, refreshes, security coordination, high availability, disaster recovery, cloud initiatives, and production support. The Senior SAP Basis Administrator provides advanced technical judgment during critical events, coordinates cross-functional response and vendor escalation, and maintains disciplined operational documentation, control evidence, and recovery readiness.

Working across SAP functional teams, infrastructure, cybersecurity, networking, database, application, business stakeholders, and retained managed service providers, the position contributes to platform modernization, production readiness, technical risk reduction, and long-term SAP operating model maturity. The role requires deep SAP Basis expertise, strong ownership, independent problem solving, clear business-oriented communication, and participation in 24x7 production support and on-call coverage for critical enterprise systems.

Essential Functions and Duties

SAP Platform Administration & Technical Ownership:

• Administer SAP production, non-production, sandbox, and disaster recovery environments supporting enterprise business operations.
• Perform advanced SAP Basis administration, including system startup and shutdown, client administration, profile and parameter maintenance, RFC configuration, spool and printer administration, batch processing oversight, and system health validation.
• Maintain technical oversight of SAP S/4HANA, SAP HANA, Solution Manager, SAP Business Technology Platform (BTP), SAP GUI, Fiori, and other applicable SAP technical components within the enterprise landscape.
• Maintain environment structures, configuration documentation, technical procedures, system diagrams, dependency records, operational runbooks, and escalation references.
• Apply disciplined production administration practices consistent with established change controls, security requirements, operating standards, and business-critical service expectations.
• Serve as a senior internal escalation resource for complex SAP Basis issues requiring advanced technical analysis, coordination, or judgment.

Monitoring, Performance & Operational Reliability:

• Monitor SAP application servers, work processes, updates, locks, queues, dumps, system logs, background jobs, interfaces, IDocs, RFCs, database status, workload, memory, CPU, disk capacity, and system availability.
• Review alerts, failed jobs, degraded performance, system exceptions, and recurring technical events to determine business impact, urgency, root cause, and required action.
• Execute and validate recurring SAP operational health checks and identify emerging reliability, performance, capacity, or control concerns before they affect production operations.
• Analyze workload, response time, database performance, table growth, background processing, application-server utilization, and other technical indicators to identify bottlenecks and optimization opportunities.
• Coordinate performance tuning and technical remediation across SAP Basis, database, infrastructure, network, middleware, application, and managed service teams.
• Maintain and refine monitoring thresholds, alert-response procedures, operational checklists, performance baselines, and technical support runbooks.
• Support enterprise workload automation, including Run My Jobs and other applicable scheduling or automation capabilities within the SAP environment.

Incident, Problem & Production Recovery Management:

• Provide advanced technical triage and troubleshooting for SAP outages, failed jobs, degraded performance, transport failures, access issues, interface interruptions, system errors, and other production-impacting events.
• Assess incident severity based on system availability, affected business processes, transaction criticality, operational disruption, financial exposure, compliance implications, customer impact, and recovery urgency.
• Coordinate Severity 1 and other high-priority incident response, including technical diagnosis, containment, escalation, stakeholder communication, recovery execution, and validation.
• Lead or coordinate cross-functional technical response involving SAP, infrastructure, networking, database, cybersecurity, middleware, cloud hosting, application teams, and external support partners.
• Participate in incident bridges, war-room activities, root cause analysis, after-action reviews, and lessons-learned sessions for significant SAP events.
• Document incident timelines, technical findings, root causes, recovery actions, validation results, corrective actions, and long-term remediation plans.
• Track recurring incidents, chronic technical issues, unresolved remediation items, and technical debt; recommend sustainable corrective and preventive actions to reduce future business risk.

Transport, Change & Release Management:

• Administer SAP transport management across development, test, quality assurance, and production environments.
• Import, monitor, troubleshoot, and validate transports in accordance with approved change and release-management procedures.
• Review transport sequencing, dependencies, import errors, object conflicts, production-readiness risks, and rollback considerations before implementation.
• Coordinate with SAP functional analysts, developers, infrastructure, cybersecurity, vendors, and business stakeholders for planned releases, emergency fixes, configuration changes, and production migrations.
• Ensure production changes are appropriately approved, tested, scheduled, documented, communicated, and supported by rollback or contingency planning.
• Maintain transport logs, change records, approvals, technical validation results, and audit-ready production traceability.

Platform Lifecycle, Cloud & Modernization:

• Lead or support SAP kernel updates, support packs, enhancement packages, add-ons, certificates, licenses, system copies, client copies, system refreshes, and other platform lifecycle activities.
• Coordinate technical maintenance activities, downtime requirements, testing, post-maintenance validation, and issue remediation across internal teams and external partners.
• Support SAP upgrades, migrations, cloud initiatives, and infrastructure modernization involving Google Cloud Platform and, as applicable, AWS, Microsoft Azure, or SAP RISE.
• Assess technical impacts associated with platform changes, including connectivity, interfaces, security, performance, capacity, downtime, recovery, and operational dependencies.
• Evaluate emerging SAP technologies and recommend platform, infrastructure, automation, and modernization improvements aligned with enterprise requirements.
• Maintain lifecycle documentation, upgrade procedures, validation evidence, technical dependency records, rollback considerations, and future-state platform requirements.

SAP Security, Technical Controls & Audit Readiness:

• Partner with cybersecurity and SAP functional teams on SAP technical security, including SNC, SSO, SSL certificates, SAProuter, user administration, authorization troubleshooting, privileged access, access reviews, and segregation-of-duties support.
• Monitor and escalate failed logons, unauthorized access concerns, expired certificates, insecure configurations, security exceptions, control gaps, and other technical security indicators.
• Support SAP technical controls related to production administration, change management, system access, logging, monitoring, privileged activity, remediation tracking, and evidence retention.
• Maintain complete and traceable documentation supporting technical control operation, audit response, access procedures, change evidence, and corrective-action activities.
• Coordinate with cybersecurity and IT leadership when SAP technical events present elevated security, access, compliance, confidentiality, or business-continuity risk.
• Support internal and external audit activities through timely evidence collection, technical explanation, issue remediation, and control validation.

High Availability, Disaster Recovery & Business Continuity:

• Support SAP high-availability architecture, backup monitoring, recovery validation, disaster recovery planning, and business continuity readiness.
• Coordinate disaster recovery testing and recovery-procedure validation with infrastructure, cybersecurity, vendors, and business continuity stakeholders.
• Support recovery point, recovery time, failover, restore, recovery validation, and post-recovery confirmation activities for SAP systems.
• Identify recovery risks, technical dependencies, single points of failure, documentation gaps, capacity constraints, and continuity concerns requiring remediation.
• Provide technical support during emergency recovery activities, outages, and business continuity events affecting SAP services.
• Maintain current recovery runbooks, escalation contacts, technical procedures, dependency documentation, validation steps, and continuity support references.

Managed Services, Vendor & On-Call Coordination:

• Serve as a senior internal coordination point for SAP Basis activities performed with Protera or other SAP managed service and consulting partners.
• Coordinate vendor support for off-hours coverage, complex troubleshooting, planned maintenance, upgrades, outages, specialized remediation, escalation events, and production recovery.
• Track vendor incidents, service responses, technical findings, open remediation items, recurring issues, service-level concerns, and required follow-through.
• Promote effective knowledge transfer from external providers to internal IT resources and strengthen internal SAP technical capability where appropriate.
• Maintain clear operating boundaries, escalation paths, and accountability between internal SAP Basis responsibilities and retained managed-service support.
• Identify vendor dependency, coverage, documentation, or support-model risks and recommend improvements to service effectiveness and operational resilience.
• Participate in 24x7 production support and on-call rotations for critical SAP systems, including after-hours incident response, maintenance, and escalation as required.

Enterprise Projects, Integrations & Production Readiness:

• Provide SAP Basis technical leadership for enterprise projects, integrations, migrations, enhancements, reporting initiatives, modernization efforts, and business-process changes.
• Assess technical impacts related to system changes, interfaces, connectivity, security, performance, downtime, testing, data movement, infrastructure dependencies, and production readiness.
• Support cutover planning, go-live readiness, production migration, hypercare, stabilization, technical validation, and post-implementation support.
• Coordinate with SAP functional teams, developers, infrastructure, cybersecurity, finance, supply chain, distribution, business operations, and external vendors to resolve technical dependencies and implementation risks.
• Communicate technical risks, constraints, dependencies, recommendations, and required decisions in clear business-oriented terms.
• Ensure project-related technical documentation, runbooks, validation evidence, and support transitions are complete before operational handoff.

Technical Governance, Risk & Continuous Improvement:

• Apply enterprise technology governance requirements related to SAP availability, change control, incident management, security, recovery readiness, production support, and operational documentation.
• Identify, document, communicate, and help mitigate technical risks affecting SAP stability, performance, security, recoverability, compliance, customer operations, or business continuity.
• Maintain awareness of infrastructure constraints, vendor risks, capacity concerns, support-model gaps, lifecycle risks, control deficiencies, and technical debt.
• Contribute to technology risk assessments, operational reviews, audit activities, control evaluations, remediation initiatives, and SAP support-model improvements.
• Develop and maintain technical standards, runbooks, escalation matrices, recovery procedures, production-support playbooks, and other operational references.
• Recommend improvements that strengthen platform reliability, monitoring maturity, automation, operational efficiency, internal capability, and user experience.
• Provide senior technical recommendations regarding SAP platform architecture, operating-model maturity, vendor dependency, future-state infrastructure, and modernization strategy.
• Mentor and guide internal stakeholders on SAP Basis processes, production-support expectations, escalation paths, and technical operating practices as appropriate.

General Responsibilities:

• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose.
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field.
• An equivalent combination of education and twenty (20) years of extensive, directly related SAP Basis experience may be considered in lieu of the degree requirement.

Preferred Education:

• Master’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related technical field.

Required Knowledge:

• Advanced SAP Basis administration across enterprise production and non-production landscapes, including monitoring, transport management, background processing, RFCs, work processes, update processes, dumps, locks, queues, spool, profiles, parameters, client administration, and troubleshooting.
• SAP technical architecture, system lifecycle administration, system refreshes, kernel updates, support packs, certificates, licensing, production support, and technical validation practices.
• Incident and problem management, severity classification, root cause analysis, escalation protocols, service-level expectations, change control, release management, and post-incident review practices.
• Performance monitoring, capacity planning, workload analysis, alerting, operational readiness, technical optimization, and production-support documentation.
• High availability, backup and recovery, disaster recovery, business continuity, and recovery-validation concepts applicable to enterprise SAP environments.
• SAP technical security and controls, including access administration, privileged access, segregation of duties, logging, evidence retention, audit support, and confidentiality requirements.
• Database, operating system, networking, middleware, cloud-hosting, and infrastructure concepts that underpin SAP platform operations.

Preferred Knowledge:

• SAP S/4HANA, SAP HANA, Solution Manager, Fiori, SAP GUI, SAP BTP, Google Cloud Platform, SAP RISE, and related SAP or cloud technologies.
• Regulated pharmaceutical, healthcare, distribution, supply chain, manufacturing, or similarly complex enterprise technology environments.
• ITIL-based service-management practices, enterprise monitoring frameworks, managed-service operating models, and technology governance principles.
• Cybersecurity, identity and access governance, vulnerability management, audit response, and technical risk management as applied to SAP platforms.

Required Experience:

• Minimum fifteen (15) years of progressively responsible SAP Basis administration, technical operations, and SAP platform support experience across production and non-production environments.
• Demonstrated experience supporting enterprise SAP production environments with high availability and business-critical service expectations.
• Hands-on experience with SAP transport management, monitoring, incident response, root cause analysis, change management, upgrades, patching, refreshes, performance analysis, system maintenance, and lifecycle administration.
• Experience coordinating production-impacting incidents, high-priority escalations, system recovery activities, vendor escalation, maintenance windows, and post-incident remediation.
• Experience with SAP security administration or technical security coordination, access troubleshooting, privileged access, control documentation, audit evidence, and compliance-related processes.
• Experience supporting enterprise workload automation, including Run My Jobs in SAP environments.
• Experience maintaining technical documentation, runbooks, change records, system procedures, validation evidence, recovery documentation, and operational support materials.
• Experience with high availability, disaster recovery, backup and recovery, business continuity testing, SAP upgrades, system refreshes, production cutovers, and enterprise change management.
• Experience supporting enterprise projects, integrations, migrations, modernization initiatives, go-live readiness, hypercare, and post-implementation support.

Preferred Experience:

• SAP support experience within a regulated pharmaceutical, healthcare, distribution, supply chain, manufacturing, or similarly complex enterprise environment.
• Experience with SAP S/4HANA, SAP HANA, Solution Manager, Fiori, BTP, cloud-hosted SAP environments, and related technologies.
• Experience coordinating with SAP managed service providers, consulting partners, offshore support teams, or vendor escalation models.
• Experience transitioning SAP technical responsibilities from external consulting or managed-service providers to an internal operating model.
• Experience leading or supporting cloud migration and infrastructure modernization initiatives involving Google Cloud Platform, AWS, Microsoft Azure, or SAP RISE., * Expert-level SAP Basis administration, monitoring, troubleshooting, performance analysis, and technical problem resolution.
• Advanced interpretation of SAP alerts, logs, dumps, failed jobs, performance indicators, monitoring outputs, system exceptions, and operational trends.
• Strong incident leadership, root cause analysis, corrective-action planning, production stabilization, and recurring-issue prevention.
• Sound technical judgment when assessing business impact, operational risk, urgency, compliance exposure, security implications, and escalation requirements.
• Strong planning and coordination across critical incidents, maintenance windows, upgrades, production changes, recovery events, and vendor escalations.
• Clear translation of complex technical issues, risks, and recommendations for technical teams, business stakeholders, vendors, leadership, and executive audiences.
• Disciplined technical documentation, including runbooks, procedures, diagrams, incident records, change records, validation evidence, audit materials, recovery steps, and operational playbooks.
• Effective prioritization of planned work, urgent support needs, competing technical demands, vendor requests, and after-hours production responsibilities.
• Independent ownership of complex work while maintaining appropriate escalation, control discipline, confidentiality, and alignment with enterprise priorities.
• Strong cross-functional collaboration across SAP functional, infrastructure, cybersecurity, networking, database, application, business, and vendor teams.

Preferred Skills:

• Automation, monitoring maturity, dashboarding, alert refinement, workload optimization, and operational process improvement.
• Technical mentoring and knowledge transfer across SAP Basis processes, escalation models, production-support expectations, and platform operations.
• Contribution to future-state SAP platform planning, modernization strategy, vendor dependency reduction, and internal technical capability development.
• Proactive identification of platform risk, technical debt, capacity constraints, and service-reliability opportunities before business impact occurs.

Required Professional Certification or Licensure:

• None.

Preferred Professional Certification or Licensure:

• SAP Basis, SAP HANA, SAP NetWeaver, SAP S/4HANA, ITIL, cloud platform, cybersecurity, infrastructure, or related technical certification.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports