Sr. Director, CoE Solution & Delivery Design Lead

Salesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape and deliver professional services (pro serve) programs. We are looking for a Solution & Delivery Design Lead to help define how Pro Serve programs should be designed before they move into delivery. This role will focus on creating repeatable delivery models, standard workstreams, staffing patterns, handoff checkpoints, and delivery readiness guidance for pro serve engagements. This is a practical, execution-focused role. The right candidate understands how professional services programs are scoped, staffed, mobilized, and delivered and can turn that experience into reusable models that help the field move faster with more confidence. The role sits within the Global Professional Services Solutions CoE and will work closely with Commercial Architecture, Practice & Domain Overlay, Agentic Enablement & Insights, Shared CoE Operations, and CoE Field Advisors.

What You Will Do

1. Define Repeatable Delivery Models * Build standard delivery patterns for large and complex programs * Define common phases, workstreams, milestones, and control points * Create reusable delivery templates for $1M+ programs

2. Standardize Scoping-to-Delivery Handoff * Define what “delivery ready” means before a program is handed off * Create handoff checklists from SSSL / solutioning teams to DAM / delivery teams * Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered

3. Build Staffing and Role Models * Define standard role mix by program type, complexity, and delivery model * Create guidance for onshore, offshore, GDC, and blended delivery structures * Support more accurate staffing assumptions during estimation

4. Improve Delivery Predictability * Identify common delivery risks that begin during scoping * Build delivery readiness guardrails into the solution design process * Help reduce preventable rework, scope gaps, and mobilization delays

5. Create Reusable Program Assets * Build standard workstream models * Create delivery design templates * Maintain reusable program patterns, checklists, and readiness tools

6. Collaborate Across the Ecosystem * Partner with GDC to ensure delivery models are executable at scale * Partner with Practices to incorporate product and domain delivery realities * Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations * Partner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practical * Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings * Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff

What Success Looks Like

• Large programs have clearer delivery models before contract signature
• Handoffs from scoping to delivery are cleaner and faster
• Staffing assumptions are more accurate and repeatable
• Delivery teams receive better context, fewer surprises, and clearer scope boundaries
• Field teams use standard workstreams, delivery patterns, and readiness checklists
• Program startup risk is reduced
• CoE assets are adopted across regions, operating units, and major program types, A typical day may include reviewing a large deal to confirm whether the proposed scope is delivery-ready, working with GDC to validate staffing assumptions, refining a standard workstream template based on lessons from a recent program, and partnering with Practices to ensure the delivery model reflects product-specific realities. You may also help define a cleaner handoff process from solutioning to delivery, update a readiness checklist, and support the CoE team in turning delivery learnings into repeatable global standards.

• 10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
• Salesforce Professional Services or Salesforce ecosystem experience
• Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
• Experience designing or leading large technology / Salesforce / multi-cloud delivery programs
• Strong knowledge of delivery workstreams, staffing models, role mix, governance, and delivery readiness
• Experience working with distributed delivery teams, including GDC / offshore models
• Ability to translate complex delivery experience into simple, reusable methods and tools
• Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams, * Experience with large transformational programs over $1M
• Experience building delivery playbooks, governance models, or reusable delivery assets
• Familiarity with Data Cloud, Agentforce, multi-cloud implementations, or regulated industry delivery
• Experience working in a global matrixed organization
• Experience using delivery data to improve future scoping and estimation

What Kind of Person Will Succeed

• Practical delivery leader who understands what really happens after a deal is signed
• Strong pattern thinker who can turn messy delivery experience into simple models
• Comfortable working across solutioning, delivery, operations, and governance teams
• Focused on making the field faster and more effective, not creating process for process’s sake
• Able to balance global consistency with local delivery flexibility
• Strong collaborator who earns trust through clarity, usefulness, and execution

benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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