Profound Platform Specialist

Support customer conversation analytics and integrations with Salesforce CRM and related enterprise platforms. Responsibilities

Monitor Profound platform workflows and integrations

Support engagement and conversation analytics dashboards

Troubleshoot synchronization issues with Salesforce

Coordinate vendor support and issue resolution

Support data validation and reconciliation activities

Manage user access and operational support requests

Support reporting and business analytics requirements

Assist with platform releases and testing activities, Mentor and Knowledge transfer to client project team members

-Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility

-Participate in data conversion and data maintenance

-Provide best practice and industry specific solutions

-Advise on and provide alternative (out of the box) solutions

-Provide thought leadership as well as hands on technical configuration/development as needed.

-Participate as a team member of the functional team

-Perform other duties as assigned.

SaaS application support

CRM integrations

Reporting and dashboards

API troubleshooting

Data analysis and validation

Salesforce integration knowledge

Experience

3-5 years

Pre-Defined Deliverables

-Process Flows