Application Support & Development Engineer

Northern Base

Bedford, MA, United States

22 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Server Applications Systems Engineering Microsoft Azure Clinical Data Management Databases System Configuration Identity and Access Management IT Management WinNonlin Software Runbook SAS (Software) Software Engineering

+11 more

Systems Integration User Provisioning Software Software Vulnerability Management Data Logging Information Technology Outsourcing JMP (Statistical Software) Information Technology Data Management Spotfire Database Installation User Administration

Job description

Scientific & Clinical Applications
Application Administration & Production Support
Azure Infrastructure
IAM / User Access Management
Application & Database Configuration
Validation, Compliance & Operational Readiness
Vendor Management & IT Managed Services, * Serve as the IT managed services lead for applications supporting Translational Sciences and Development.
Provide hands-on technical support for application administration, troubleshooting, configuration, upgrades, and production operations.
Perform or coordinate application and database installation, configuration, patching, deployment, and validation activities.
Support applications and infrastructure within Azure environments.
Coordinate onboarding of new applications with Enterprise Architecture, Infrastructure, Security, IAM, and other IT teams.
Assess new applications and significant application changes for technical fit, hosting model, integrations, security, database requirements, compliance, and operational readiness.
Prepare technical materials for technology review boards, including solution summaries, architecture considerations, risks, dependencies, and recommendations.
Coordinate application onboarding, vulnerability remediation, environment setup, and production readiness.
Provide user support, including logging, triaging, responding to, and coordinating resolution of P1 and production issues.
Work with IAM teams to automate user access provisioning and de-provisioning where feasible.
Create and maintain runbooks, support documentation, escalation procedures, and operational readiness materials.
Monitor vendor performance, SLA adherence, operational metrics, recurring issues, and service quality.
Communicate risks, issues, decisions, and status updates to IT leadership, business stakeholders, vendors, and cross-functional teams.
Drive continuous improvement while maintaining production stability and a strong customer-service mindset.

Requirements

8+ years of experience in application support, application development, platform support, or IT engineering
Strong experience supporting Life Sciences applications across Translational Sciences, Clinical Data Management, Biostatistics, and Statistical Programming
Hands-on experience supporting applications such as SAS, Pinnacle 21 Enterprise, Spotfire, JMP, Clymb TFL Viewer, SENDview, Phoenix WinNonlin, or similar Life Sciences platforms
Experience with scientific and research applications such as MOE, Geneious, SnapGene, PyMOL, FlowJo, HALO, Protein Metrics, Mascot, QIAGEN, Alamut, or similar tools
Experience with application administration, troubleshooting, configuration, upgrades, patching, deployment, and production support
Strong experience working with Azure infrastructure, including Azure Portal, application servers, file shares, storage, connectivity, backup, and environment readiness
Experience with application and database installation, configuration, and maintenance
Knowledge of IAM, including user provisioning and de-provisioning automation
Experience supporting security reviews, infrastructure requirements, compliance, validation, and operational readiness
Strong experience creating and maintaining runbooks, support procedures, knowledge articles, escalation paths, and operational documentation
Experience with P1 incident management, production troubleshooting, ticket triage, and issue resolution
Experience coordinating with Infrastructure, Security, IAM, Enterprise Architecture, vendors, and business stakeholders
Strong vendor management experience, including SLA adherence, incident trends, service quality, and continuous improvement
Strong understanding of Life Sciences scientific data management, with exposure to protein analysis, mass spectrometry, bioinformatics, or related applications preferred
Bachelor’s degree in Computer Science or a related technical field preferred, A senior Application Support & Development Engineer / Life Sciences IT Engineer with strong hands-on experience supporting Life Sciences applications, Azure infrastructure, application administration, IAM, production support, validation, security, and operational readiness, combined with strong vendor management, technical leadership, stakeholder coordination, and troubleshooting skills.