UX/UI Subject Matter Expert (Remote)

GovCIO is seeking a User Experience/User Interface (UX/UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team that is focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will be instrumental in ensuring customer satisfaction. This position will be fully remote within the United States., We are seeking a User Experience/User Interface (UX/UI) Subject Matter Expert with government contracting experience. The ideal candidate will bring at least 8 years of hands-on experience, a strong understanding of ServiceNow platform capabilities is a plus.

• Drive UX strategy and design efforts across federal digital platforms.
• Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
• Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Using tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.
• Ensure compliance with federal accessibility standards (Section 508, WCAG).
• Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
• Provide expert guidance on UX best practices and human-centered design methodologies.
• User Research & Analysis: Conducting interviews, surveys, and usability testing with federal stakeholders and end users.
• Interaction Design: Designing intuitive workflows and user interactions for complex systems.
• Visual Design: Applying design principles to create clean, accessible, and visually appealing interfaces.
• Information Architecture: Structuring content and navigation to support user goals and federal mission objectives.
• Accessibility Compliance: Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
• S. Web Design System (USWDS): Experience implementing USWDS components and guidelines.
• Human-Centered Design (HCD): Familiarity with HCD processes as promoted by agencies like GSA and 18F.
• Security Awareness: Understanding of secure design principles and working within FedRAMP environments.
• Documentation & Reporting: Creating design documentation that meets federal standards and audit requirements.
• Navigate ServiceNow and create manual test scripts or user guides
• Front-End Development Knowledge: HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
• Agile/Scrum Methodologies: Working in iterative development cycles with cross-functional teams.
• Communicate effectively with federal clients, developers, and program managers.
• Navigate legacy systems and complex user needs to deliver modern solutions.

• Bachelor’s degree in Human-Computer Interaction (HCI), Design, Computer Science, or related field.
• 5-8 years of experience in IT.
• 4 years of additional relevant experience may be substituted for education.
• Demonstrated experience converting business processes into usable diagrams with personas. documented for application development teams to quickly develop cards in Jira and software applications.
• Strong communication and leadership skills.
• Familiarity with Jira, Confluence, and ServiceNow is a must.
• Proficiency in design tools such as Figma, Adobe XD, Axure, Sketch, or Balsamiq.
• Strong understanding of USWDS, HTML/CSS, and front-end development principles.
• Demonstrated experience with accessibility compliance and inclusive design.
• Excellent communication and stakeholder engagement skills.
• Familiarity with Agile/Scrum methodologies.

Clearance Required:

• Must be able to obtain a DHS Public Trust

Preferred Skills and Experience:

• Experience with legacy system modernization.
• Background in cognitive psychology or behavioral science.
• Certifications such as Certified Usability Analyst (CUA) or Human Factors International (HFI)., * A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?