IT Support Technician

The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to support user incidents and perform problem determination and resolution. Responsibilities

• Provide first-level support for all systems, software, and hardware
• Use problem management software to track all user incidents, requests, and system downtime
• Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule
• Ensure user problems and requests are completed within approved SLA’s
• Collaborate with team members to create and maintain standard operating procedures and technical support documentation
• Ensure all workspaces and equipment is maintained per department policy and procedures
• Collaborate with team members to complete project work
• Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals
• Maintain knowledge of industry trends and technologies to help advance IT strategy
• Performs any other duties as assigned, Job Description: Overview The IT Support Technician is responsible for working across a broad range of technologies and communicating across multiple areas of the business to s…
• 15 hours ago

• College training equivalent to an Associate’s degree in computer technology or equivalent technical training
• At least one year in a technical support role preferred
• Minimum age requirement is 21

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels

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