Senior Software Development Engineer, AI

As a Senior Software Development Engineer, AI , you will work on initiatives across the entire business; initiatives range from our complex global operation to the digital customer experience. We’re looking for someone who is passionate about developing solutions for real-world, large-scale problems using Artificial Intelligence techniques including Generative AI, deep learning, machine learning, reinforcement learning, and CNNs.

What would you do?

• Grow Delta’s use of AI within customer and employee facing experiences
• Partner with cross functional business and technology teams to understand business landscape and drive AI opportunities.
• Provide technical thought-leadership and direction for AI solutions across a wide range of centralized and distributed environments across the Delta landscape.
• Partner with Architecture, Foundations, and Security teams to pave the way for Delta leverage industrialized design patterns
• Help to define, design and capture data required for measurement of each solution
• Collaborate frequently to share ideas and gain perspective. Communicates critical information in a clear and timely manner. Listens to others. Seeks clarification and confirms shared understanding when communicating.
• Deliver with Quality and Speed
• Collaborate with business and product owners, understanding the product and business domain to engineer solutions that create a competitive advantage
• Work within a team of engineers and cross-divisionally to design and build Artificial Intelligence into technical solutions at scale
• Contribute to the strategy around which frameworks and technologies are leveraged with each solution, and partner with the foundations teams to approve new design patterns
• Look upstream and downstream to see around corners and anticipate future consequences for immediate technical choices
• Document and communicate solutions with effective documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Design, Develop, Monitor, and scale AI components, APIs, and loosely coupled applications and integrate these with highly available channels and systems
• Incorporate security standards, test-driven development, and pipeline deployment automation to achieve robust reliability and scale
• Mentor junior team-mates to define and implement detailed measurement data, error logging/tracking for all products within our domain
• Initiate and lead code reviews and continuous improvement efforts
• Analysis and implementation of Performance/Stability/Reliability initiatives
• Monitors metrics, problems, trends, and costs, in order to determine solutions, required process changes, etc. that will make the function more efficient
• Plan, create, and execute automated test cases and load/performance testing
• Operate with Agile and Cloud Target squads within two-week sprints
• Own and support what you build
• Production issue triage, management, and prevention with a focus on continuous improvement
• Develop an AI first mindset and help democratize AI for Delta

• 5+ years of work experience in Software Engineering
• 3+ years of work/educational experience in Artificial Intelligence/Machine Learning
• Experience with Agile Software Development Lifecycles and DevOps/DevSecOps
• Experience with one or more general purpose programming languages including but not limited to: Python, R, Scala, Spark
• Expertise with GenAI technology stack, including frameworks for prompt engineering, guardrails for GenAI applications, and LLM fine-tuning
• Development experience on AWS, AWS Sagemaker, AWS Gen AI stack including Bedrock, Guardrails and observability & monitoring required
• Experience with Agentic AI platforms and frameworks, MCP and A2A protocols
• Experience working with VectorDBs and other data infrastructure required to efficiently support Generative AI training pipelines and production applications
• Experience with one or more of the following: Natural Language Processing, sentiment analysis, classification, pattern recognition.
• Development experience with AI frameworks such as TensorFlow, Microsoft CNTK, scikit, Keras.
• Experience with production-grade development, integration and support
• Experience and familiarity presenting to technical and business audiences
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States., * A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers. You are resourceful in finding the data and tools you need to get the job done and have a bias for action.
• You enjoy working with people and can put yourself in other people’s shoes. You’re not afraid to ask for help when you need it or help teammates when they need a boost.
• You believe in strong opinions, weakly held– you’re not afraid to change your opinion in the face of new facts and acknowledge what you don’t know.
• Are intensely curious about finding a solution to the pain-points of our passengers along the entire travel experience
• Have a sense of ownership in everything you build, and drive for continuous improvement
• Love travel and can deeply empathize with our customers

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare