Solution Architect - MS Dynamics 365 & Finance Operations

• Lead end-to-end solution architecture for complex Microsoft Dynamics 365 transformation programs
• Own the overall solution design across D365 Finance, Supply Chain Management, Customer Engagement, integrations, data, reporting, security, and surrounding enterprise systems
• Define the target-state architecture aligned to client business objectives, operating model, technology strategy, and Microsoft best practices
• Provide architecture leadership across discovery, design, build, testing, deployment, transition, and hypercare phases
• Drive solution decisions and ensure design consistency across multiple business and technology workstreams
• Establish architecture principles, design standards, guardrails, and governance mechanisms for the program
• Ensure solutions are scalable, maintainable, secure, and aligned to Microsoft One Version and evergreen upgrade strategy
• Promote standard D365 capabilities and reduce unnecessary customizations
• Act as the primary onsite solution architecture lead and trusted advisor to client stakeholders
• Engage with C-level executives, business process owners, enterprise architects, IT leaders, and transformation sponsors
• Lead design workshops, solution walkthroughs, architecture reviews, fit-gap discussions, and executive design forums
• Translate business goals and process requirements into practical, scalable D365 solutions
• Influence key solution decisions by balancing business value, product capabilities, delivery effort, risk, and long-term maintainability
• Manage stakeholder expectations and provide clear communication on solution options, assumptions, risks, dependencies, and trade-offs
• Support program leadership in steering committee updates, executive reporting, and major decision forums
• Establish and run solution governance forums across workstreams
• Review and approve key solution deliverables including solution blueprints, high-level designs, functional design documents, integration design documents, data migration strategy, security design, reporting strategy, testing approach, and cutover/deployment inputs
• Ensure alignment with Microsoft Success by Design principles and our delivery standards
• Identify solution risks early and drive mitigation plans with client and delivery teams
• Ensure traceability between business requirements, solution design, build, testing, and deployment
• Drive design quality and reduce rework across project phases
• Provide architecture oversight for integrations between D365 and external enterprise systems
• Work closely with technical architects to define integration patterns, APIs, middleware strategy, and data exchange mechanisms
• Guide data migration strategy including data cleansing, mapping, validation, reconciliation, and cutover planning
• Provide oversight on reporting and analytics design using Power BI, Data Lake, Dataverse, and Microsoft Fabric where applicable
• Ensure non-functional requirements such as performance, security, scalability, auditability, and maintainability are considered in solution design
• Review customization and extension approaches to ensure alignment with Microsoft recommended practices
• Lead architecture collaboration between onsite client-facing teams and offshore delivery teams
• Provide clear solution direction to functional consultants, technical teams, integration teams, test teams, and data migration teams
• Ensure offshore teams have the required business context, design clarity, and acceptance criteria to execute effectively
• Drive regular design reviews, knowledge transfer sessions, and issue resolution forums
• Mentor solution architects, functional leads, senior consultants, and technical leads across delivery locations
• Build an effective working model across UK onsite teams, India offshore teams, client stakeholders, and third-party vendors
• Support project mobilization, planning, estimations, solution staffing, and delivery approach definition
• Contribute to proposals, RFP responses, solution presentations, and client workshops
• Support account growth by identifying opportunities for process improvement, automation, platform expansion, and additional Microsoft capability adoption
• Contribute to reusable Genpact assets, accelerators, templates, and industry solution frameworks
• Provide thought leadership on D365 transformation, enterprise architecture, and Microsoft ecosystem adoption
• Support capability building and mentoring within our Microsoft Business Applications Practice

Technologies:

• AI
• Architect
• Azure
• Cloud
• ERP
• Fabric
• Support
• Power BI
• Security
• Office 365

• Bachelors degree in Engineering, Information Technology, Computer Science, Business, Finance, or a related discipline
• MBA or masters degree preferred
• 15+ years of ERP consulting, enterprise solution design, and transformation delivery experience
• 8+ years of hands-on Microsoft Dynamics 365 implementation experience
• Proven experience as a Lead Solution Architect or Enterprise Solution Architect on large-scale D365 programs
• Strong experience designing and delivering complex D365 Finance and Operations solutions
• Good hands-on working knowledge across D365 Finance, SCM, and CE applications
• Experience delivering multi-country, multi-legal entity, multi-currency, and integrated enterprise solutions
• Strong experience working in onsite-offshore global delivery models
• Experience managing solution delivery across multiple vendors, business units, and geographies
• Proven ability to engage with senior client stakeholders and executive leadership teams
• Deep understanding of Microsoft Dynamics 365 Finance and Operations
• Strong knowledge of D365 Finance, SCM, and CE business processes
• Good knowledge of the overall Microsoft Dynamics ecosystem
• Strong solution architecture and design governance capability
• Ability to lead business workshops and translate requirements into solution design
• Experience with integrations, data migration, security, reporting, and environment strategy
• Strong understanding of Microsoft implementation lifecycle, Success by Design, and delivery governance
• Ability to manage complexity across business processes, applications, integrations, and teams
• Strong communication, presentation, negotiation, and influencing skills
• Strong stakeholder management and client-facing leadership skills
• Ability to work effectively with onsite, offshore, nearshore, client, and third-party teams
• Microsoft Dynamics 365 Solution Architect certification preferred
• Microsoft Certified: Azure Fundamentals / Azure Solutions Architect preferred
• Agile / SAFe certification preferred
• Executive stakeholder management
• Strategic solution thinking
• Enterprise architecture leadership
• Client advisory and consulting mindset
• Strong delivery ownership
• Commercial awareness
• Risk and issue management
• Decision-making under ambiguity
• Team mentoring and coaching
• Cross-cultural collaboration
• Strong written and verbal communication
• Ability to influence without direct authority